Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Fed up with your help desk software?

Discover why LiveAgent is the best osTicket alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
logo clients forbes
logo clients airbus
logo clients nascar
Help desk software comparison
Alternatives background

Looking for a osTicket alternative?

LiveAgent is the ultimate customer support solution for your business. Consider switching from osTicket to a different help desk software. 

LiveAgent is packed with tools, features and integrations to improve your workflow, make your customers happy and increase your ROI. Try it out now, first 14 days for free, no strings attached and no credit card required. 

What makes LiveAgent a great alternative

Here are 3 main benefits of using LiveAgent.

Stars

Increased satisfaction

Reliable customer service software means better workflow, happier customers and increased conversion rates. 

Clock icon

Saves time and money

LiveAgent offers a rich package for an affordable price and that’s what makes it a great customer service software

Increase icon

Better conversion rates

Provide the best customer support and turn your website visitors and prospects into paying customers.

osTicket vs LiveAgent at a glance

Features Liveagent osTicket
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
osTicket offers ticketing in plan for $9/agent/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
osTicket doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
osTicket doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can use for access to their past tickets and knowledge base content.
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
osTicket offers Self-Service portal in plan for $9/agent/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
osTicket doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
osTicket doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
osTicket doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
osTicket doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
osTicket offers knowledge base in plan for $9/agent/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum in Ticket plan for $15/agent/month.
osTicket offers customer forum in plan for $9/agent/month.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
osTicket offers automation and rules in plan for $9/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
osTicket offers API functions in plan for $9/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
osTicket doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
osTicket doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
osTicket doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
osTicket doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
osTicket doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
osTicket offers unlimited tickets/mails in plan for $9/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
osTicket doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
osTicket doesn't offer unlimited 24/7 support.
increase availability

osTicket alternative that won't let you down

Now, we’re sure that guys at osTicket do their best to satisfy their customer. But not every solution is the right fit for every business or company. LiveAgent is an alternative to consider in case you want something different.

LiveAgent is a help desk software that offers great and reliable tools, such as email, live chat, social media integrations, call center and knowledgebase to help you provide the best possible support. Everything is managed via reliable ticketing system in your dashboard. Make your help desk efficient and increase customer satisfaction with the right customer service software. 

Customer support software with the right toolset

Ticketing system, knowledge base, email and call center are just the top of the iceberg that is a great help desk. LiveAgent can add much more as a help desk solution.

We also offer the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Get social with social media support via Facebook messenger, Instagram, Twitter or Viber. Whether you’re a customer service team, a support agent or someone who wants to have better customer relationships, LiveAgent has the tools to help you provide the best customer support

Focus on customer experience

Click a support tool or a feature and find out more

Call routing definition

Compare osTicket vs LiveAgent

The score of individual customer support tools can give you an excellent idea about customer experience. Gain knowledge and compare osTicket with LiveAgent. 

Customer service software gets compared in various areas such as reliability, value for money and sometimes even in individual areas such as ticketing system, live chat and knowledge base. Find out if we do it better than osTicket and if we’re the right customer service software for your business. 

 

osTicket vs LiveAgent comparison

Compare osTicket vs LiveAgent and see which one does it better

osticket_vs_liveagent

Correct as of 11.9.2020

Get the best customer experience and give it back

A great customer support software shouldn’t have just the best ticket management or live chat but also lead by example and give a great customer experience. 

That’s why we have 24/7 help desk support available for our customers. Customer interaction, fast response time and solving customer issues are our top priorities. You can contact us via multiple channels. Chat support, phone calls, Gmail or more, it’s up to you. Would you like to know what it’s like to have a great customer experience? If yes, click down below.

get inspired

Customer feedback says a lot about customer care

Whether it’s large organizations or a small business… They all have something nice to say about our support system.

  • Roman Bosch

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • christine preusler

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • Karl Dieterich

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • Hendrik Henze

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • Razvan Sava

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

  • Taras Baca

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • user testimonials

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • Matt Janaway

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • Viviane Carter

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Christian Lange

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Jens Malmqvist

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • JanWienk

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Allan Bjerkan

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Sissy Böttcher

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • Peter Koning

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • Rick Nuske

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • Vojtech Kelecsenyi

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Rafael Kobalyan

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Martin Drugaj

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • Ivan Golubović

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Timothy G. Keys

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • user testimonials

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

How does LiveAgent compare to osTicket?

LiveAgent offers the following extra features over osTicket: live chat, call center, social media integrations, unlimited chat buttons, and 24/7 support.

What are the extra benefits of using LiveAgent over osTicket?

The extra benefits of using LiveAgent over osTicket include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo