How do I migrate from Novocall to LiveAgent?

LiveAgent's onboarding team handles the Novocall to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share Novocall admin access plus carrier/SIP details; (3) the team imports contacts, callback request history, call recordings, and agent accounts and configures the LiveAgent call center; (4) you replace the Novocall callback widget with LiveAgent's and port phone numbers. Novocall keeps capturing callbacks until cutover.

What data is migrated from Novocall to LiveAgent?

The standard Novocall to LiveAgent migration imports contact and lead records, callback request history, call logs with dispositions, call recordings (where exposed via export), agent accounts, and tags. Novocall callback widget triggers and routing rules are rebuilt as LiveAgent chat invitations and call-routing rules. Custom fields used in Novocall callback forms map to LiveAgent custom fields. The migration team confirms scope before starting.

How long does the Novocall to LiveAgent migration take?

Most Novocall migrations complete in 5–10 business days. Data import — contacts, callback logs, recordings — typically finishes in 2–4 days. The longer tail is phone-number porting (5–10 business days, carrier-dependent). Novocall keeps capturing callbacks until porting is finalized.

Is the migration from Novocall to LiveAgent free?

Yes. The standard Novocall to LiveAgent migration is free for customers on a paid LiveAgent plan, covering contact data, callback history, call logs, recordings, and agent setup. Carrier porting fees and complex callback widget customizations may be quoted separately — the standard import is included.

Will there be downtime during the Novocall migration?

No. The Novocall callback widget keeps capturing requests and existing numbers keep handling calls throughout the data import and LiveAgent configuration. The only short window comes during number porting, which carriers schedule for off-hours. Existing recordings remain accessible during and after the move.

Can I run Novocall and LiveAgent in parallel during migration?

Yes — that's the standard approach for callback setups. Teams typically run Novocall and LiveAgent side by side for 2–4 weeks: agents practice on LiveAgent, callback rules are tuned on a staging URL, and once everyone is comfortable, the widget swap and number porting go live. After porting, Novocall is cancelled.

Is LiveAgent a good Novocall alternative?

Yes. Beyond the free assisted data migration, LiveAgent works as a complete Novocall alternative - the comparison covers features, pricing, and supported channels side by side.

Say goodbye to slow, subpar software

Switch to LiveAgent & migrate your data from Novocall today.

No setup fee Customer service 24/7 No credit card required Cancel any time

Novocall vs LiveAgent Comparison

Feature	LiveAgent	Novocall
Ticketing	✅ Yes	❌ No
Live Chat	✅ Yes	❌ No
Call Center	✅ Yes	✅ Yes
Self-Service	✅ Yes	❌ No
Facebook	✅ Yes	❌ No
Twitter	✅ Yes	❌ No
Instagram	✅ Yes	❌ No
Viber	✅ Yes	❌ No
WhatsApp	✅ Yes	✅ Yes
Knowledge Base	✅ Yes	❌ No
Customer Forum	✅ Yes	❌ No
Automation and Rules	✅ Yes	✅ Yes
API	✅ Yes	❌ No
Interactive Voice Response (IVR)	✅ Yes	❌ No
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	❌ No
Unlimited Websites	✅ Yes	✅ Yes
Unlimited Chat Buttons	✅ Yes	❌ No
Unlimited Tickets/Mails	✅ Yes	❌ No
Unlimited Call Recording	✅ Yes	✅ Yes
Unlimited 24/7 Support	✅ Yes	✅ Yes

Migrate today

Connect your data to our customer center software and access our ticketing system, which handles emails, live chats, call centers, customer portals, knowledge base, and social media – Facebook, Twitter, Instagram, WhatsApp and Viber. Provide outstanding customer service across all channels with ease.

Would you like to migrate on your own?

Our staff is currently working on a migration plugin for Novocall. Stay tuned for more information!

What kind of data can I migrate from Novocall?

People

Migrate your workflows into the LiveAgent without problems.

Ready to migrate from Novocall to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We're there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

Significant savings and ROI

Get LiveAgent free forever or choose one of our three paid plans.

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate from Novocall today

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

Starter

Per agent · up to 5 agents

Email, chat and AI for a small team getting started.

$19 /agent/mo

Billed monthly · cancel anytime

$15 billed annually · save 21%

Start free trial

How much you get

AI agents 1

Departments 10

Email accounts 3

Live chat buttons 2

Included

Email ticketing and contact forms

Live chat and chatbot

Knowledge base

All AI features

No social channels, call center or reporting

Team

Per agent · up to 15 agents

Every channel, call center and AI for a growing team.

$35 /agent/mo

Billed monthly · cancel anytime

$29 billed annually · save 17%

Start free trial

How much you get

AI agents 5

Departments 20

Email accounts 10

Live chat buttons 5

Included

Everything in Starter

Facebook, Instagram, X, Viber, WhatsApp, Telegram

Call center

Reporting, CSAT surveys and time reporting

SSO, SLA rules and custom roles

Business

Per agent · any team size

More AI agents, departments and email accounts, plus MCP.

$59 /agent/mo

Billed monthly · cancel anytime

$49 billed annually · save 17%

Start free trial

How much you get

AI agents 50

Departments 150

Email accounts 150

Live chat buttons 50

Included

Everything in Team

MCP server: connect your own AI tools to LiveAgent

LiveAgent branding removal

Audit log and department roles

Compare plans and see all limits

Testimonials

What our existing customers say about us

"I have to say, I have never experienced such a professional customer approach. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "

"Since we are using LiveAgent our response time improved by 60%. "

"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "

"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "

"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "

"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "

"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"Since we are using LiveAgent our response time improved by 60%. "

"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "

"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "

"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "

"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "

"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "

"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "

Frequently asked questions

: LiveAgent's onboarding team handles the Novocall to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share Novocall admin access plus carrier/SIP details; (3) the team imports contacts, callback request history, call recordings, and agent accounts and configures the LiveAgent call center; (4) you replace the Novocall callback widget with LiveAgent's and port phone numbers. Novocall keeps capturing callbacks until cutover.
: The standard Novocall to LiveAgent migration imports contact and lead records, callback request history, call logs with dispositions, call recordings (where exposed via export), agent accounts, and tags. Novocall callback widget triggers and routing rules are rebuilt as LiveAgent chat invitations and call-routing rules. Custom fields used in Novocall callback forms map to LiveAgent custom fields. The migration team confirms scope before starting.
: Most Novocall migrations complete in 5–10 business days. Data import — contacts, callback logs, recordings — typically finishes in 2–4 days. The longer tail is phone-number porting (5–10 business days, carrier-dependent). Novocall keeps capturing callbacks until porting is finalized.
: Yes. The standard Novocall to LiveAgent migration is free for customers on a paid LiveAgent plan, covering contact data, callback history, call logs, recordings, and agent setup. Carrier porting fees and complex callback widget customizations may be quoted separately — the standard import is included.
: No. The Novocall callback widget keeps capturing requests and existing numbers keep handling calls throughout the data import and LiveAgent configuration. The only short window comes during number porting, which carriers schedule for off-hours. Existing recordings remain accessible during and after the move.
: Yes — that's the standard approach for callback setups. Teams typically run Novocall and LiveAgent side by side for 2–4 weeks: agents practice on LiveAgent, callback rules are tuned on a staging URL, and once everyone is comfortable, the widget swap and number porting go live. After porting, Novocall is cancelled.
: Yes. Beyond the free assisted data migration, LiveAgent works as a complete Novocall alternative - the comparison covers features, pricing, and supported channels side by side.

Say goodbye to slow, subpar software

Novocall vs LiveAgent Comparison

Migrate today

Would you like to migrate on your own?

What kind of data can I migrate from Novocall?