Looking for a LiveChat alternative?
Discover why LiveAgent is the best LiveChat alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
LiveAgent offers more than 175 useful features, the fastest live chat widget on the market, call center and even coverage of communication channels like Instagram and Viber, all packed into one powerful package.
Making a change is easy! We offer an assisted migration from LiveChat to LiveAgent that will import all of your data. It’s free and it takes only 5 minutes.
Save more with LiveAgent
LiveChat vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
LiveChat
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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LiveChat offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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LiveChat offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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LiveChat doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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LiveChat offers Self-Service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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LiveChat offers a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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LiveChat doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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LiveChat doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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LiveChat doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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LiveChat offers a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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LiveChat offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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LiveChat offers customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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LiveChat offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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LiveChat offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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LiveChat doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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LiveChat doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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LiveChat offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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LiveChat offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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LiveChat offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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LiveChat offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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LiveChat doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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LiveChat offers unlimited 24/7 support.
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Discover what sets us apart
Call center support
Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!
Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Affordable pricing
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk
Powerful LiveChat alternative
LiveAgent gives your customer support the freedom it needs. Packed with features and able to integrate almost anything from email, live chat and call center to social media like Facebook, Twitter and Instagram.
And it’s all for a reasonable price. Our pricing plans are tailored to fit your exact needs. And in case you need something extra, you can buy individual features for a fair price.
The fastest chat widget
LiveAgent’s website chat system is a feature that needs to be responsive, and quick, and allows you and your customers to communicate instantly. LiveAgent’s chat widget is truly the fastest of them all, with chat display speed at 2.5 seconds. You can have a look at the test results yourself.
Affordable and packed with features
LiveAgent offers three pricing plans which will not ruin your budget. They are all packed with useful features and you can also buy separate features in case you want to add something extra to your plan.
Check them out and see which one is the best for your business.
Get more for less
LiveAgent has your back when it comes to multiple communication channels and accounts. Reliable ticket system organizes everything from email, live chat and phone calls to social media like Facebook, Twitter and Instagram. That way, you have everything covered and all sorted in one place.
LiveAgent vs LiveChat comparison
Check out how we compare with LiveChat based on customer reviews on Capterra
See why companies switched to LiveAgent
Ready to make a change?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us to different live chat software
Curious to see how we measure up to other popular live chat solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
What is the LiveChat alternative?
LiveAgent is an easy-to-use, affordable help desk software that helps you manage your customers' inquiries better. It also increases conversion rates, customer satisfaction and improves overall CX.
What does LiveAgent offer?
LiveAgent´s free live chat software provides an all-in-one help desk solution, featuring live chat, email, phone, social media integrations, knowledge base, and more.
Why should you choose LiveAgent?
LiveAgent is easy-to-use and reliable customer support software. It can be customized according to your needs and used in multiple languages.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a Customerly alternative?
LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.
Looking for the right SysAid alternative?
LiveAgent is presented as the best alternative to SysAid in the market, with features such as 24/7 customer service and no setup fee. Users can improve their ticket management with the multichannel ticketing system and take advantage of automation and integration. A free 14-day trial is available.
Looking for a Vision alternative?
LiveAgent is a powerful help desk software alternative that supports various communication channels including email, live chat, call center, knowledgebase, and social media like Facebook, Twitter, and Instagram. It also has a fast live chat widget with chat displayed speeds at 2.5 seconds. Viber integration is on its way, making it a great ticketing system to manage all of your communication and organize it for you. LiveAgent covers a large number of channels, ensuring you provide better support to your customers and stay social.
Looking for a Hesk alternative?
The LiveAgent tool has received positive reviews from various companies and professionals. It helps categorize the nature of tickets and statistically track clients' needs, empowers agents to provide better support, and improves customer service and productivity. Users have reported faster response times and an increase in customer satisfaction and sales. LiveAgent is reliable, reasonably priced, and easy to use, making it a great choice for any fast-paced online business.
Looking for a Kayako alternative?
LiveAgent is touted as the best alternative to Kayako. With a hybrid ticketing system and a sleek universal inbox boasting over 179 help desk features and 40+ integrations, LiveAgent offers great customer service. Migrating from Kayako to LiveAgent is easy with a free 5-minute assisted migration. Try LiveAgent for 7 or 30 days for free with no setup fee, 24/7 customer service, and no credit card required.
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