All-in-one knowledge base software
Build and manage FAQs and knowledge repositories that distribute knowledge across agents, AI, and self-service, so no customer ever has to ask twice.
Knowledge base software for better self-service
Build articles, how-to guides, and relevant resources with LiveAgent's knowledge base tools, all organised in one centralised knowledge base. Human agents, AI chatbots, and customers all get instant access to accurate information when they need it.
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Fueling your workforce and your customers
Knowledge base tools for improved customer satisfaction.
Knowledge management for support teams
Your agents' toolkit:
- A WYSIWYG editor for rich, detailed articles
- External and internal knowledge bases for shared success
- Customizable themes for your tailored knowledge hub
BBetter customer experience with knowledge base
Your customers’ favourites::
- Unlimited free knowledge access
- Answers to both advanced and common questions
- Forums, advanced search, and sharing feedback with agents
Knowledge base management
Create it
Create new categories, articles, forums, or suggestion types, and preview how many posts and articles each knowledge base category contains.
Configure it
Personalize your portal by configuring the theme, colors, logo, and tracking codes, and enable visitors to initiate a chat with your agent directly from the Customer Portal page.
Customize it
Customize your Customer portal appearance by creating a theme with CSS and HTML, or select one from a collection of predefined templates.
Fill it with content
Create and organize your knowledge base content — write articles, build categories, and set up forums tailored to your customers.
What are the key knowledge base software features?
Provide easy answers to questions and cut down your response time. Our tool comes with multiple types of knowledge bases search functions, and team collaboration tools.
Content management
WYSIWYG editor
Our What-you-see-is-what-you-get (WYSIWYG) editor can help you create articles, guides, how-tos, and information segments to help you grow your knowledge hub. Format your texts, add images or take advantage of other advanced features at your disposal. It also functions as a markdown editor, so you can also use HTML or CSS to create custom designs.
- Write your learning content with our WYSIWYG editor
- TTake advantage of HTML or CSS to enhance your articles
Visitor tracking
Forum
LiveAgent forum is an integral part of your knowledge base platform. Any customer or customer support team member can engage in a forum conversation. It is possible to troubleshoot problems, offer suggestions, and determine solutions to issues together with them. You can also take advantage of internal forums, and collaborate on internal knowledge base issues with one knowledge base solution.
- Build relationships with customers via support forum
- Collaboration with colleagues and customers in one place
Happier customers
Feedback & Suggestions
Gathering feedback and reading suggestions from customers improves both your knowledge base and your business. It can help you improve learning content and build better relationships with customers if you read suggestions and respond to them. Offer your customers the opportunity to suggest changes or give you new ideas for improvement. Add and customize the feedback button to your liking.
- Gather feedback and suggestions with one button
- Improve relationships by listening to customer suggestions
Advanced search
Search widget
Your customers can use a search box to help them quickly find answers or specific topics within your knowledge base. With our powerful search engine bar, our knowledge management software is easy to use, especially when there is a lot of content. By offering an easy search function, you can assist customers in finding knowledge articles and decrease the number of support tickets for common problems.
- Advanced search widget to help customers find answers
- Faster issue resolution and happier customers
Intuitive interface
User-friendly dashboard
Having an effective knowledge base is about helping your clients with relevant content. However, you should not forget about your employees as well. Having a user-friendly dashboard in a knowledge management tool is another key feature, which might be often overlooked. LiveAgent's interface lets your agents create new articles with little to no training time. Ready to try it out? Try the free demo and see for yourself.
- Intuitive interface with easy navigation
- Easy to use even without learning or experience
Simple organizing
Categories
The whole point of utilizing an online knowledge base software solution is for it to be easily searchable. However, the more content your business makes, the more it can get chaotic. As a result, LiveAgent allows you to create categories for your customers, and you won't get lost in the content. Create various categories for the most common topics that need to be answered and divide learning content as you see fit.
- Improve sharing of knowledge with categories
- Make your articles easy to find according to relevant topics
Worldwide reach
Multi-language support
LiveAgent's knowledge base solution is an excellent way to offer a self-service option 24/7 in multiple countries. Your business only needs to create essential articles and provide them in languages that your customers need. This solution can improve customer experience and, thus, customer satisfaction. Create a category for each language to update your knowledge base content for new audiences.
- Create knowledge base content for multiple languages
- Reach more audiences with your public knowledge bases
Multi-knowledge base
Multi-knowledge base support
A multi-knowledge base comes in very handy if your company sells several products, brands, or provides several independent services. A single LiveAgent account gives you the opportunity to create unlimited knowledge bases, with each of them having its own unique design, settings, and content. Provide your customers with the knowledge they want with stunning guides.
- Manage multiple external knowledge bases
- Create multiple private knowledge bases for agents
User manuals
Articles
Write comprehensive articles filled with useful information and keep them organized and easy to find. Articles are easy to write with LiveAgent's WYSIWYG editor. Spread knowledge and let your customers find solutions on their own. Looking to educate your customer support team members? Internal knowledge base articles can serve as educational material and they can help your agents solve issues faster.
- Write comprehensive articles and guides for solving issues
- Educate your customer support teams and make them experts
File support
Attachments
Looking to enhance your written knowledge with attachments? With knowledge base software, businesses can easily create and upload various content to their knowledge base, improving the overall customer experience and increasing brand loyalty. Add pictures, screenshots, photos, and audio files such as recordings or even video files and embed videos from services like YouTube.
Attachments can make your articles easier to comprehend and read or make them more entertaining. Add video tutorials or demos to your how-to guides, or show step-by-step instructions with product screenshots.
- Add all important types of attachment types to your articles
- Enhance your articles with pictures, videos, or voice recordings
Make every conversation count.
Reach customers wherever they are with an omnichannel help desk and built-in call center.
Improve business processes with a knowledge base platform
You know your customers the best. Give them the information they need and focus on their satisfaction.
24/7 Self-service portal
Empower your customers with a comprehensive customer portal, including public FAQs, community forums, and suggestion boards.
Centralized internal info hub
Effortlessly organize onboarding materials, company policies, and IT guides into categories, while giving agents forum access to share internal solutions.
Boosted customer satisfaction
See how centralizing self-service options and ticket tracking helped businesses achieve dramatic jump in customer satisfaction while freeing up precious hours for their agents.
Grow your business with AI agents
AI and human chat working together dramatically improves performance across every key metric.
- 17-30%
- Decrease in support costs
- 20%
- Conversion rate increase
- 73%
- Higher satisfaction rates
Get LiveAgent and join 7000 happy clients
“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“It’s a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
Covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO Internetmarketing
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
Webmaster Deals
“Our paid customer conversion rate went up 325% the first month we’ve set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway
The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
“With LiveAgent we’re able to give our customers support wherever they are.”
Christian Lange
Lucky-Bike
“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“It’s a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
Covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO Internetmarketing
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
Webmaster Deals
“Our paid customer conversion rate went up 325% the first month we’ve set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
“I have to say, I have never experienced such a professional customer approach.”
Andrej Ftomin
TAZAR Group
“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway
The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
“With LiveAgent we’re able to give our customers support wherever they are.”
Christian Lange
Lucky-Bike
Pricing
The best value for your money
We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.
