"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
All-in-one knowledge base software
Create well-structured knowledge repositories & FAQs with ease.
No setup fee
24/7 Customer service
No credit card required
Cancel any time
30-day free trial
Knowledge base software for better self-service
Improve the daily routine of your customer support agents and provide the best customer experience with our self-service customer portal. Take advantage of LiveAgent's knowledge base tools and provide relevant articles, how-to guides, and other useful information for the needs of every customer.
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Knowledge base management
Improve your knowledge management and provide relevant answers to everyone who seeks great customer service experiences.
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Knowledge base software
Knowledge management for support teams
Our intuitive knowledge base software can help you manage company knowledge and make it accessible for every customer. Solve customer issues and customer support tickets with knowledge sharing and focus on more pressing issues.
Just some of what your agents can use:
- Write and provide elaborate articles to customers with our WYSIWYG editor
- External and internal knowledge bases for knowledge sharing
- Customizable themes, and a beautiful interface for your knowledge hub
What are the key knowledge base software features?
Provide easy answers to questions and cut down your response time. Our tool comes with multiple types of knowledge basesб search functions, and team collaboration tools.
Content management
WYSIWYG editor
Our What-you-see-is-what-you-get (WYSIWYG) editor can help you create articles, guides, how-tos, and information segments to help you grow your knowledge hub. Format your texts, add images or take advantage of other advanced features at your disposal. It also functions as a markdown editor, so you can also use HTML or CSS to create custom designs.
- Write your learning content with our WYSIWYG editor
- Take advantage of HTML or CSS to enhance your articles
Visitor tracking
Forum
LiveAgent forum is an integral part of your knowledge base platform. Any customer or customer support team member can engage in a forum conversation. It is possible to troubleshoot problems, offer suggestions, and determine solutions to issues together with them. You can also take advantage of internal forums, and collaborate on internal knowledge base issues with one knowledge base solution.
- Build relationships with customers via support forum
- Collaboration with colleagues and customers in one place
Happier customers
Feedback & Suggestions
Gathering feedback and reading suggestions from customers improves both your knowledge base and your business. It can help you improve learning content and build better relationships with customers if you read suggestions and respond to them. Offer your customers the opportunity to suggest changes or give you new ideas for improvement. Add and customize the feedback button to your liking.
- Gather feedback and suggestions with one button
- Improve relationships by listening to customer suggestions
Advanced search
Search widget
Your customers can use a search box to help them quickly find answers or specific topics within your knowledge base. With our powerful search engine bar, our knowledge management software is easy to use, especially when there is a lot of content. By offering an easy search function, you can assist customers in finding knowledge articles and decrease the number of support tickets for common problems.
- Advanced search widget to help customers find answers
- Faster issue resolution and happier customers
Intuitive interface
User-friendly dashboard
Having an effective knowledge base is about helping your clients with relevant content. However, you should not forget about your employees as well. Having a user-friendly dashboard in a knowledge management tool is another key feature, which might be often overlooked. LiveAgent's interface lets your agents create new articles with little to no training time. Ready to try it out? Try the free demo and see for yourself.
- Intuitive interface with easy navigation
- Easy to use even without learning or experience
Simple organizing
Categories
The whole point of utilizing an online knowledge base software solution is for it to be easily searchable. However, the more content your business makes, the more it can get chaotic. As a result, LiveAgent allows you to create categories for your customers, and you won't get lost in the content. Create various categories for the most common topics that need to be answered and divide learning content as you see fit.
- Improve sharing of knowledge with categories
- Make your articles easy to find according to relevant topics
Worldwide reach
Multi-language support
LiveAgent's knowledge base solution is an excellent way to offer a self-service option 24/7 in multiple countries. Your business only needs to create essential articles and provide them in languages that your customers need. This solution can improve customer experience and, thus, customer satisfaction. Create a category for each language to update your knowledge base content for new audiences.
- Create knowledge base content for multiple languages
- Reach more audiences with your public knowledge bases
Multi-knowledge base
Multi-knowledge base support
A multi-knowledge base comes in very handy if your company sells several products, brands, or provides several independent services. A single LiveAgent account gives you the opportunity to create unlimited knowledge bases, with each of them having its own unique design, settings, and content. Provide your customers with the knowledge they want with stunning guides.
- Manage multiple external knowledge bases
- Create multiple private knowledge bases for agents
User manuals
Articles
Write comprehensive articles filled with useful information and keep them organized and easy to find. Articles are easy to write with LiveAgent's WYSIWYG editor. Spread knowledge and let your customers find solutions on their own. Looking to educate your customer support team members? Internal knowledge base articles can serve as educational material and they can help your agents solve issues faster.
- Write comprehensive articles and guides for solving issues
- Educate your customer support teams and make them experts
File support
Attachments
Looking to enhance your written knowledge with attachments? With knowledge base software, businesses can easily create and upload various content to their knowledge base, improving the overall customer experience and increasing brand loyalty. Add pictures, screenshots, photos, and audio files such as recordings or even video files and embed videos from services like YouTube.
Attachments can make your articles easier to comprehend and read or make them more entertaining. Add video tutorials or demos to your how-to guides, or show step-by-step instructions with product screenshots.
- Add all important types of attachment types to your articles
- Enhance your articles with pictures, videos, or voice recordings
Start using LiveAgent now!
Try all that we have to offer with a free 30-day trial
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Improve business processes with a knowledge base platform
You know your customers the best. Give them the information they need and focus on their satisfaction.
- Impatient customers seeking help
A well-written knowledge base article provides your customers with the fastest assistance. Draft, design, and edit all knowledge base articles with a WYSIWYG editor.
- Lost and confused customers
Lost customers can churn. To prevent that, create FAQs (frequently asked questions) and technical product guides as a part of your support portal.
- Overloaded customer support
Do you want to provide stellar customer service with limited resources? Decrease the load of incoming emails and chats by creating a knowledge base.
Testimonials
Get LiveAgent and join 7000 happy clients
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"We see LiveAgent as a great tool for communicating with customers. "
"We see LiveAgent as a great tool for communicating with customers. "
"We see LiveAgent as a great tool for communicating with customers. "
"We love LiveAgent - it makes supporting our customers easy. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"We love LiveAgent - it makes supporting our customers easy. "
"We love LiveAgent - it makes supporting our customers easy. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
The best value for your money
We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.
Small business
Affordable ticketing platform for smaller support teams
$15
per agent/month billed annually- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
- AI Answer Assistant
- AI Chatbot
Medium business
A versatile and balanced plan for full-scale customer support
$29
per agent/month billed annually- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
MOST POPULAR
Large business
An all-inclusive plan with all features and capabilities
$49
per agent/month billed annually- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
- Audit log
- Viber
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
