UniTalk

UniTalk integration

UniTalk, born out of an idea conceived in 2014 and formally established in 2017 under the trademark Nextel, is a globally recognized business communication platform. It underwent a rebranding process in 2022, leading it to its current worldwide recognition as UniTalk. As suggested by its name, the platform is designed to cater to universal communication needs, by facilitating a multitude of telecommunications services for businesses of all calibers and sectors.

The comprehensive suite of services provided by UniTalk includes but is not limited to, IP telephony, virtual PBX, call tracking, conversation recording, callback button integration, and widgets for websites, alongside various call types and routing options. UniTalk’s reputation as a trusted partner in the implementation of IP telephony and similar services extends across different business sizes and industries in both the public and private sectors.

Achieving measurable success through significant investment in software development and high-level customer support globally, UniTalk stands as an exemplar of dynamic innovation, offering quality, flexible, and universal communication tools for various business areas. The platform is guided by principles of flexibility, universality, and accessibility, underscored by an individualized approach to each client, swift responsiveness, and superior service quality. Honesty and transparency are tenets underscoring UniTalk’s operations and its team’s synergy, fostering lasting client trust.

How can you use it?

LiveAgent has joined forces with UniTalk to ensure seamless integration of UniTalk numbers into your [call center](/call-center-software/ ‘Discover LiveAgent’s top call center software for 2025! Omnichannel support, VoIP, IVR, call routing & more. Start your 30-day free trial now!’). Even more exciting? LiveAgent will not charge you extra for this integration.

If you wish to establish a connection between UniTalk and the LiveAgent call center, all you need to do is log into your [LiveAgent](/login/ “Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don’t have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy.’) account and abide by the given guidelines.

1. Log in to your LiveAgent account
2. Navigate to Numbers

3. Search for UniTalk.

4. Click on add
5. Insert required credentials

Cost of integrating UniTalk:

LiveAgent subscription includes integration at no extra cost, whereas UniTalk offers its services for a fee as they are a separate business.

Benefits of UniTalk:

• Cost-efficient solutions
• According to your needs
• Availability and fast activation
• Access in Ukraine
• Increasing satisfaction

Would you like to learn more about how call center software works? Check out the video below.