Optimal Call

Optimal Call integration

Optimal Call is a Slovak VoIP and communications service provider. They offer services for companies and individual clients based in Slovakia and Czechia. Besides voice call services, Optimal Call offers the option to buy exclusive, easy-to-remember phone numbers based on various geographical locations. Other services include [call center](/call-center-software/ “Discover LiveAgent’s top call center software for 2025! Omnichannel support, VoIP, IVR, call routing & more. Start your 30-day free trial now!’), joint connection with other company systems such as CRM, SIP Trunking, and CPBX (Cloud Private Branch Exchange) telephone networks.

How can you use Optimal Call with LiveAgent?

If you’re looking for a VoIP provider, Optimal Call can handle your internet calls and provide you with a phone number. You can add this phone number into LiveAgent to create an [omnichannel help desk with a call center](/features/call-center-overview/ ‘Streamline customer support with LiveAgent’s call center! Easy setup, VoIP, call routing, recordings & more. Start your free trial today!’).

When you add your number to LiveAgent, you can start using it as your main call center software. LiveAgent offers plenty of features to ease your workflows and make customer calls more manageable, thanks to call center features and [automation](/features/automated-ticket-distribution/ “Streamline customer support with LiveAgent’s automated ticket distribution. Boost efficiency, reduce errors, and improve response times. Try free!’).

How much does it cost to integrate Optimal Call with LiveAgent?

While Optimal Call is a paid service with separate pricing plans, the [integration](/integrations/ “Discover how LiveAgent’s extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.’) with LiveAgent doesn’t cost you extra. You can add your Optimal Call phone numbers to the LiveAgent help desk for free and start calling.

What are the benefits of using Optimal Call?

• Affordable pricing plans
• Multiple services for individuals and companies
• Exclusive, easy to remember phone numbers
• CPBX and SIP Trunks

How can you integrate Optimal Call with LiveAgent?

Optimal Call is already included in your LiveAgent account; therefore, there is no need to activate plugins or create integrations with third-party services. Add your Optimal Call number and start calling. Here’s how to do it.

Step 1: Get your Optimal Call credentials

You’re going to need your Optimal Call username, password, and call number. Log in to your Optimal Call account or create a new one. You will receive an email with your new username, password, and phone number after completing registration.

Alternatively, you can also find the information in the profile section of your Optimal Call account. Have the information ready for the next steps.

Step 2: Add Optimal Call to LiveAgent

Open your LiveAgent account and go to Configuration > Call > Numbers. Click on the orange button to add a new number in LiveAgent and select Optimal Call from the list of VoIP providers.

Step 3: Enter your credentials

Enter your username, password, and Optimal Call number in the next section. You can also name the number, select a dial-out prefix, the department that will handle calls from this number, and turn on call recording. When you’re finished, click on Add at the bottom of the window.

Your Optimal Call phone number is now connected with LiveAgent, and you can start making and receiving calls. Are you curious to find out more about LiveAgent? Check out the video below to get a tour.