MultiTEL

What is MultiTEL?

MultiTEL is a VoIP service provider with cost-effective communication solutions. They provide services on a global scale, with points of presence on all continents. Besides worldwide coverage, MultiTEL also offers [analytics](/features/analytics-overview/ “Boost your customer support with LiveAgent’s analytics overview! Track performance, filter metrics, and improve efficiency. Free 30-day trial!’) tools that can be used for tracking inbound and outbound calls and text message volumes.

How can you use MultiTEL with LiveAgent?

MultiTEL is one of the VoIP providers supported by LiveAgent help desk software. You can choose it as your provider of telecommunication services. All you have to do is get your call number, connect it to LiveAgent and start making and receiving [customer calls](/call-center-software/ “Discover LiveAgent’s top call center software for 2025! Omnichannel support, VoIP, IVR, call routing & more. Start your 30-day free trial now!’) as a part of your multi-channel help desk.

LiveAgent [call center features](/features/ “Explore LiveAgent’s powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!’) can help you with customer call management. Route the calls to the right agents , create [custom IVR trees](/features/ivr-interactive-voice-response/ “Effortlessly manage calls with LiveAgent’s customizable IVR system. Improve customer satisfaction, reduce wait times & streamline support!’) to help your customers reach specific departments , make video calls .

If you want to know more, watch the video below to see how the LiveAgent call center works in practice.

What are the benefits of using MultiTEL?

• Worldwide coverage
• Global phone numbers
• A useful selection of features
• Call and text message analytic tools

Is the MultiTEL integration with LiveAgent free?

The [integration](/integrations/ “Discover how LiveAgent’s extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.’) is already included in a LiveAgent plan and you don’t have to pay any extra charges. Once you have access to both MultiTEL and LiveAgent, you can simply connect your MultiTEL number with our help desk and start calling.

How can you integrate MultiTEL with LiveAgent?

MultiTEL is already built into LiveAgent, all you have to do is add your MultiTEL number and do a simple configuration. Follow the guide below to learn how to complete the process.

• Go to the MultiTEL website and create an account. It’s free of charge. After you log in, go to your dashboard and click on Numbers > My Numbers and select Rent Numbers. Fill out the contact form and MultiTEL will contact you. Once you get your number from MultiTEL, go to your LiveAgent account.

• In your LiveAgent dashboard go to Configuration > Call > Numbers. Click on the create button at the top to add your MultiTEL number into the system. Then select MultiTEL from the list of providers.

• Now provide your MultiTEL username, password and number. Select the department where the calls are supposed to go, name the number and select if you want the calls to be recorded. Click on Add and you’re done.

Your MultiTEL number is now connected to LiveAgent and you can answer customer calls. Besides call center, LiveAgent offers a wide range of help desk tools in one ticketing system – emails, [live chat](/features/live-chat-features/ “Boost engagement with LiveAgent’s real-time live chat! Customize chat buttons, send proactive invites, and integrate seamlessly. Try free today!’), [customer portal](/features/customer-portal/ “Explore LiveAgent’s customer portal to enhance your business’s customer service with 24/7 support, a knowledge base, feedback forums, and ticket submission. Improve satisfaction, cut support costs, and boost website traffic. Start a free trial today and transform your customer service experience!’), or [social media](/features/social-media-help-desk/ “Discover how LiveAgent’s social media help desk features can transform your customer service by integrating platforms like Facebook, Twitter, and WhatsApp into a single inbox. Enhance efficiency with customizable SLAs, departments, and third-party integrations. Elevate customer satisfaction and unlock sales opportunities with streamlined social media interactions.’) like Facebook , Instagram , and Twitter .

Learn more about LiveAgent on our [features page](/features/ “Explore LiveAgent’s powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!’) or watch the video below to get a full tour of our toolset.