MultiTEL

What is MultiTEL?

MultiTEL is a VoIP service provider with cost-effective communication solutions. They provide services on a global scale, with points of presence on all continents. Besides worldwide coverage, MultiTEL also offers analytics tools that can be used for tracking inbound and outbound calls and text message volumes.

How can you use MultiTEL with LiveAgent?

MultiTEL is one of the VoIP providers supported by LiveAgent help desk software. You can choose it as your provider of telecommunication services. All you have to do is get your call number, connect it to LiveAgent and start making and receiving customer calls as a part of your multi-channel help desk.

LiveAgent call center features can help you with customer call management. Route the calls to the right agents , create custom IVR trees to help your customers reach specific departments , make video calls or listen to your previous conversations stored in LiveAgent’s history .

If you want to know more, watch the video below to see how the LiveAgent call center works in practice.

What are the benefits of using MultiTEL?

• Worldwide coverage
• Global phone numbers
• A useful selection of features
• Call and text message analytic tools

Is the MultiTEL integration with LiveAgent free?

The integration is already included in a LiveAgent plan and you don’t have to pay any extra charges. Once you have access to both MultiTEL and LiveAgent, you can simply connect your MultiTEL number with our help desk and start calling.

How can you integrate MultiTEL with LiveAgent?

MultiTEL is already built into LiveAgent, all you have to do is add your MultiTEL number and do a simple configuration. Follow the guide below to learn how to complete the process.

• Go to the MultiTEL website and create an account. It’s free of charge. After you log in, go to your dashboard and click on Numbers > My Numbers and select Rent Numbers. Fill out the contact form and MultiTEL will contact you. Once you get your number from MultiTEL, go to your LiveAgent account.

• In your LiveAgent dashboard go to Configuration > Call > Numbers. Click on the create button at the top to add your MultiTEL number into the system. Then select MultiTEL from the list of providers.

• Now provide your MultiTEL username, password and number. Select the department where the calls are supposed to go, name the number and select if you want the calls to be recorded. Click on Add and you’re done.

Your MultiTEL number is now connected to LiveAgent and you can answer customer calls. Besides call center, LiveAgent offers a wide range of help desk tools in one ticketing system – emails, live chat , customer portal , or social media like Facebook , Instagram , and Twitter .

Learn more about LiveAgent on our features page or watch the video below to get a full tour of our toolset.