ManyChat

ManyChat integration

ManyChat is a service that allows businesses to create chatbots for text messaging and Facebook Messenger. These can be used to make sales, marketing, and customer service automated and easier to handle for many businesses. Facebook and Messenger are getting more popular as customer service channels, making ManyChat an essential tool for modern businesses looking to communicate with people more easily.

What is ManyChat?

ManyChat is a platform that allows you to create a chatbot for your Facebook page to help your company grow sales, ROI, and ultimately revenue. With ManyChat, you can automate responses on Facebook Messenger and SMS, handle commonly asked questions with ease, and keep track of new customers, purchases, and subscriptions.

How can you use it?

Combined with ManyChat, you can more easily automate your responses on Facebook Messenger and SMS, and handle commonly asked questions with ease. You can keep track of new customers, purchases, subscriptions, and tags. You can also manually handle sending text or Messenger messages, send content, subscribe or unsubscribe customers, handle tags, or find people.

Benefits

• Keep track of new Facebook Messenger chats or messages from one solution
• Send and reply to messages, forward content
• Notifications about chat actions from Facebook Messenger in your LiveAgent dashboard
• Seamless workflow with Facebook
• Automate sales, marketing, and customer service processes
• No coding skills required

How to integrate ManyChat with LiveAgent via Zapier

Integrating ManyChat with LiveAgent is simple and requires no coding experience. Follow these steps to set up the integration:

Step 1: Log into Zapier

The first step is to log into your Zapier account. If you don’t have one, you can create it at Zapier’s sign-up page .

Step 2: Navigate to the Integration Page

Once logged in, proceed to the LiveAgent + ManyChat integration page .

Step 3: Select Trigger and Action

Scroll down on the page and you will see a trigger and action selection. A trigger works as a trigger for your chosen action. That means if something happens in one software, a trigger will occur and activate the action happening in the second integrated software.

Decide which trigger and action you would like to set. As a showcase, we picked ManyChat to trigger “New Tagged User” and LiveAgent action “Create Conversation”. Any user that gets tagged on Facebook will trigger a conversation action in your help desk. You can create more connections when you need to, so pick your first one and click the blue button “Connect LiveAgent + ManyChat”.

Step 4: Configure ManyChat Trigger

A configuration of your ManyChat trigger will open up. You need to select your account and fill out the details to make sure the trigger will work. When you’re done, we recommend you test it out to see if it works.

Step 5: Configure LiveAgent Action

When you’re done with ManyChat, all that’s left to do is to set up an action. Make sure you fill out the required fields. In case you want to specify the action even further, there is an option to fill out non-required fields too.

Step 6: Test the Integration

Now all you have to do is make a final test and see if the integration works. In case you run into some trouble, Zapier will offer you a handy troubleshooting guide that will help you solve the problem. If the test runs successfully, your integration is ready and you can test it live.

Frequently Asked Questions

What is ManyChat?

ManyChat is a platform that allows you to create a chatbot for your Facebook page to help your company grow sales, ROI, and ultimately revenue.

How can you integrate ManyChat with LiveAgent?

Log in to your Zapier account and navigate to Zapier - LiveAgent + ManyChat. Choose an action > Connect. Fill in the necessary information > Test and Use immediately from LiveAgent.