Mail.ru

Mail.ru integration

Mail.ru is a Russian internet company and email service. It became one of the major email providers in Russia and the Russian-speaking segment of the internet. Mail.ru also owns a large number of popular websites focused on this segment.

What is Mail.ru?

Mail.ru is one of the largest email providers in Russia and the Russian-speaking segment of the internet. They also run multiple popular websites.

How can you use Mail.ru?

Being a popular email service in Russia, you can use Mail.ru to set up a customer support email address where you can receive customer inquiries. However, this way of solving issues might be effective when working with a low volume of emails received. To avoid clutter and confusion, you can connect your Mail.ru email with the LiveAgent ticketing system and keep customer tickets organized.

LiveAgent’s ticketing system fully supports [multiple email inboxes](/features/universal-inbox/ ‘Discover the power of LiveAgent’s Universal Inbox, a unified dashboard that streamlines all communication channels—emails, calls, social media, and more—into one centralized location. Enhance your team’s efficiency with features like automatic ticket routing, real-time chat previews, and built-in CRM. Elevate your customer service and satisfaction with a free 30-day trial today.’) from various providers, including Mail.ru, Gmail, Outlook, Yahoo, and countless others. Furthermore, it’s fully supported by a [variety of features](/features/ticketing-system/ ‘Explore LiveAgent’s ticketing system! Streamline customer service with powerful features like automation, integrations & multi-channel support.’) that make sure your email communication will stay organized and directed to the right people.

Take a look at features such as departments or [automated ticket distribution](/features/automated-ticket-distribution/ “Streamline customer support with LiveAgent’s automated ticket distribution. Boost efficiency, reduce errors, and improve response times. Try free!’) that ensures each ticket will be delivered to an available support agent . You can also use [tags](/features/tags/ “Enhance your customer service with LiveAgent’s help desk tags. Organize and categorize tickets efficiently using tags, automation rules, and reports to boost agent productivity, improve response times, and increase customer satisfaction and revenue. Try LiveAgent’s tag features with a free trial today!’) to make various topic groups, or set your own business hour to let customers know when you’re available to reply.

What’s best about LiveAgent’s ticketing system is its multi-channel capabilities. Besides Mail.ru and other email providers, it also handles [live chat](/features/live-chat-features/ ‘Boost engagement with LiveAgent’s real-time live chat! Customize chat buttons, send proactive invites, and integrate seamlessly. Try free today!’), [call center](/features/call-center-overview/ “Streamline customer support with LiveAgent’s call center! Easy setup, VoIP, call routing, recordings & more. Start your free trial today!’), [customer portal](/features/#support-portal “Explore LiveAgent’s powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!’), and [social media](/features/#social “Explore LiveAgent’s powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!’) – Facebook , [Instagram](/integrations/instagram/ “Boost customer satisfaction with LiveAgent’s Instagram integration. Manage comments & mentions in one inbox for faster responses & workflow!’), [Twitter](/integrations/twitter/ “Enhance your customer support with LiveAgent’s seamless Twitter (X) integration. Monitor brand mentions, track public comments, and respond to inquiries all from one platform. Try it free for 30 days and improve customer satisfaction, workflow efficiency, and brand presence effortlessly.’), and even WhatsApp and Viber .

What are the benefits of using Mail.ru integration?

• Popular Russian based email provider in your help desk
• Faster customer communication
• Better email management and order clarity
• Multi-channel ticketing system

How can you integrate Mail.ru with LiveAgent?

The integration process with Mail.ru and LiveAgent is simple and it can be finished in just a few minutes. All you have to do is add your Mail.ru email account into the LiveAgent ticketing system. Follow the guide below to learn how to do it.

Step 1: Create a Mail.ru account (if you don’t have one)

If you don’t have an account yet, go to Mail.ru and create your new email account by clicking on Create mail at the top of the left panel on Mail.ru homepage. Provide your information and create your account. If you already have an account you can skip this step.

Step 2: Access LiveAgent Configuration

Once you have your account ready, open LiveAgent and go to Configuration > Email > Mail accounts. Now click on the orange Create button at the top and select Mail.ru from the list of email address providers.

Step 3: Configure Mail.ru Details

Next provide your details, such as login name, password and select the department where the emails will route to. When you’re done, click on Save and your Mail.ru email address will be added to LiveAgent.

Your Mail.ru integration is complete and now all customer emails from your Mail.ru will redirect to your LiveAgent ticketing system.

Learn more about LiveAgent’s ticketing system

Curious to find out more about LiveAgent’s ticketing system? Have a look at our [ticketing system features](/features/ticketing-system/ ‘Explore LiveAgent’s ticketing system! Streamline customer service with powerful features like automation, integrations & multi-channel support.’) or have a look at use cases to find out how you can use LiveAgent to improve your customer support.