IceWarp Mail Server

IceWarp Mail Server integration

IceWarp is a Mail Server and collaboration software. It features mail with custom domains, document editing capabilities, calendar sharing, instant messaging, and other collaboration tools. The solution works on Windows and Linux operating systems. It offers modules that can extend its capabilities for groupware, spam protection, and antivirus protection.

What is IceWarp Mail Server?

IceWarp Mail Server is a comprehensive collaboration tool designed for businesses of all sizes. It combines powerful email functionality with advanced collaboration features, making it an ideal solution for teams that need to communicate and work together efficiently.

The platform provides:

• Email with custom domains - Set up professional email addresses using your own domain
• Document editing capabilities - Collaborate on documents in real-time with team members
• Calendar sharing - Manage schedules and coordinate meetings seamlessly
• Instant messaging - Enable quick communication within your organization
• Spam protection - Advanced modules to protect against unwanted emails
• Antivirus protection - Built-in security features to safeguard your data
• Cross-platform support - Available on both Windows and Linux operating systems

How can you use IceWarp Mail Server?

IceWarp is a great collaboration solution suitable for businesses of any size because it can handle any number of users. Add as many users as you need and collaborate, chat, or manage documents with everyone.

IceWarp Mail Server is an excellent email solution for help desks. It can also be integrated with LiveAgent help desk system for increased customer support capabilities and toolset. LiveAgent ticketing software can help you manage emails and contact lists with ease. Further than that, it also lets you add a chat widget for your website, build a call center, or create a customer portal with a knowledge base for self-service.

You can also add Facebook, Instagram, Twitter, WhatsApp and Viber for additional social media capabilities. Each of these communication channels is supported by a variety of features that help you get through the day, including:

• Hybrid ticketing stream
• Rules for creating useful automations
• Canned messages
• Predefined answers
• And many other ticketing features

What are the benefits of using IceWarp Mail Server?

• Email server with custom domain - Professional email addresses tailored to your business
• Collaborative editing capabilities - Work together on documents in real-time
• Shared calendar and documents - Coordinate schedules and manage files collaboratively
• Handles any number of users - Scale your solution as your business grows

How to integrate IceWarp Mail Server?

IceWarp Mail Server is easy to integrate with LiveAgent thanks to a simple connection in the LiveAgent configuration options. Follow the guide below and learn how to integrate the two apps within just a few minutes.

Step 1: Install IceWarp Mail Server

Looking to install IceWarp Mail Server first? Go to the IceWarp website and get started. After that, install IceWarp server. If you’re not sure how to do it, have a look at this great video guide from IceWarp that takes you through the installation process.

Step 2: Configure LiveAgent

After you have enabled your IceWarp Mail Server email, open LiveAgent and click on Configuration > Email > Mail Accounts and then click the orange Create button. Several email providers will appear in the menu. You will need to select Other. Select IMAP/POP3 between the two options.

Step 3: Enter IceWarp Details

In the next section, you need to provide an email address, a username, and a password to your IceWarp account. Choose the method of fetching your emails (POP3 or IMAP) and enter server and port information. Save your changes after entering the information.

The integration is finished. LiveAgent ticketing system will now fetch all of your email communication from the IceWarp Mail Server.

Learn more about LiveAgent

In the meantime, you can have a look at our Academy page or features page to discover more about help desks, customer support, and LiveAgent capabilities.