Computer Telephony Integration (CTI) Features
Computer Telephony Integration (CTI) links desktops and phones, enhancing call center efficiency. LiveAgent's CTI integrates with SIP Trunk, improving customer ...
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CTI
Call Center
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CM.com integration
CM.com (AMS: CMCOM) is a global leader in cloud software for AI-driven conversational commerce, empowering businesses to craft hyper-personalized experiences founded in the Netherlands in 1999. Its Engagement, Connectivity, Payments, and Ticketing Platform enables companies to maximize performance and exceed standards through AI-driven software.
Optimize Your Inbound and Outbound Voice Calls
Its voice platform is a scalable VoIP solution with everything you need as a business or contact center to make, receive, and automate your phone calls. Connect your phone system with its SIP Trunk and make calls with the most efficient costs or automate recurring questions and implement additional voice functionalities with its set of Voice APIs. CM.com offers one platform for all voice applications.
Voice Management App
CM.com gives you full control over your SIP trunks via one easy-to-use cloud app. Use the Voice Management app to set up, configure, and manage your SIP trunks. The app puts you 100% in charge of your trunks and provides detailed insights into your usage.
Voice Analytics
Want to know what’s going on with your voice traffic at any time of day? With Voice Analytics and Voice Insights, you have real-time insight into your voice data, including volume, destinations, cost, and quality statistics.
Call Detail Records
Detailed insight into your calls is essential for billing, cost control, and anti-fraud purposes. Using its cloud tooling, or nifty API, you get instant access to Call Detail Records (CDR).
How can you use it?
LiveAgent has joined forces with CM.com to ensure seamless integration of CM.com numbers into your call center. Even more exciting? LiveAgent will not charge you extra for this integration.
If you wish to establish a connection between CM.com and the LiveAgent call center, all you need to do is log into your LiveAgent account and abide by the given guidelines.
- Log in to your LiveAgent account
- Navigate to Numbers
- Search for CM.com.
- Click on add
- Insert required credentials
Cost of integrating CM.com:
LiveAgent subscription includes integration at no extra cost, whereas CM.com offers its services for a fee as they are a separate business.
Benefits of CM.com:
- Cost-efficient solutions
- Easy Configuration
- Redundancy and resilience
- Scalability
- Access worldwide
- Increasing satisfaction
Would you like to learn more about how call center software works? Check out the video below.
