BigCommerce

BigCommerce Integration

BigCommerce is the #1 eCommerce software solution that gives you everything you need to sell online. When combined with LiveAgent’s live chat integration, you can enhance customer support by adding a live chat button directly to your store. This seamless integration eases live chat setup and helps boost user experience and customer satisfaction.

What is BigCommerce?

BigCommerce is a comprehensive eCommerce platform designed to help businesses of all sizes create and manage online stores. It provides a variety of functions that make managing e-commerce shops easy, even for beginners. With BigCommerce, you can effortlessly create a functioning online store with all the tools you need to succeed in the digital marketplace.

Visit the BigCommerce website to try it free and see how they’ve helped thousands sell more.

How can you use it?

Start providing awesome customer support by placing a live chat button on your BigCommerce store. The LiveAgent integration makes it simple to add real-time chat support to your eCommerce platform, allowing you to:

• Engage with customers in real-time
• Answer questions instantly
• Reduce cart abandonment
• Increase conversion rates
• Improve overall customer satisfaction

How to add a live chat button to your BigCommerce site

Step 1: Create and Customize Your Chat Button

First, create and customize a new chat button in your LiveAgent panel. If you don’t have a LiveAgent account yet, sign up here for a free 30-day trial.

Copy the HTML code (Ctrl+C) to the clipboard.

Step 2: Access BigCommerce Footer Scripts

In your BigCommerce admin panel, navigate to Storefront > Footer Scripts and paste (Ctrl+V) the HTML code into a blank space of the footer editor.

If there already is an existing script in the footer, paste the HTML code underneath the existing script using one empty line as a separator.

Step 3: Verify Your Chat Button

Go to your store webpage, refresh it, and your chat button is ready to use!

Activate BigCommerce Integration in LiveAgent

To activate your BigCommerce integration, log in to your LiveAgent account and follow these steps:

1. Click Configuration
2. Click Integrations
3. Find BigCommerce
4. Click the slider to activate the plugin

Benefits of BigCommerce and LiveAgent Integration

By integrating BigCommerce with LiveAgent, you gain access to:

• Real-time customer support - Engage with customers instantly through live chat
• Improved conversion rates - Answer questions before customers leave your store
• Comprehensive eCommerce solution - Leverage BigCommerce’s powerful platform features
• Easy setup - Simple integration process without technical complexity
• Multi-channel support - Combine live chat with other LiveAgent features like ticketing and social media support

Enhance Your eCommerce Customer Support

BigCommerce provides the platform, and LiveAgent provides the customer support solution. Together, they create a powerful combination that helps you deliver exceptional customer service while managing your online store efficiently. Start your free trial today and see how this integration can boost your customer satisfaction and sales.