Are your support agents not able to respond to customer queries in time? With LiveAgent help desk software, you can improve your support response speeds dramatically.
With advanced features and functionalities such as automation rules, a native live chat widget, and a built-in CRM, you can bridge the gap between the service you’re providing, and the service your customers expect.
Passing data through the machine...
Ideal response speeds vary from channel to channel, and from industry to industry. However, you should aim to respond to the customer as soon as possible. Here’s what the average customer expects:
Email: 15min – 1 hr
Live chat: 2 min 40 sec
Call center: 20 sec – 5 min
Social media: 1 hr
Increasing response speeds can be tough, especially if you have high volumes of incoming customer requests every day. The best solution?
Help desk software that streamlines and organizes all incoming customer requests according to importance and channel. Queries from multiple channels (email, live chat, social media, call center) will be centralized in a single universal inbox that can be securely accessed by all members of your customer support team.
66% of customers state that the best thing a business can do is respect their time. Do so by responding to your customers quickly, regardless of the channel used, with our helpdesk ticketing software.
Quick responses in real-time improve revenue and sales. 79% of businesses said that implementing live chat resulted in increased customer loyalty, sales, and revenue.
Responding to customer concerns and queries quickly reinforce trust and customer loyalty, resulting in more repeat purchases, and satisfaction.
Follow your customer’s problem resolution journey through different channels while staying in the same hybrid ticket stream.
Save your agents up to 15 hours of work each week by eliminating the need to search for customer info and past communications.
LiveAgent helpdesk software boasts the fastest chat widget on the market. Chat with your customers in real-time, make use of pre-chat forms, offline forms, a real-time typing view, and more.
With LiveAgent, increasing response speed is easy.
All mentions, comments, and messages from Facebook, Facebook Messenger, Twitter, Instagram, and Viber will be automatically converted into tickets and pushed into your universal inbox.
Increasing response speeds? Piece of cake!
Try our ticketing system software today and see for yourself!
Automatically route tickets to appropriate agents and departments. Make use of canned responses, time rules, and SLA rules. All with one help desk ticketing software.
Access and edit all customer information with a single click, all while responding to customer queries in real-time.
LiveAgent integrates with over 40 third-party applications such as Braintree, Shopify, or Mailchimp, eliminating the need to switch between different accounts.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
With 180+ features, 40+ integrations and endless customizations, our service desk software easily adapts to your business requirements.
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
What are you waiting for? Start increasing response speeds today!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
LiveAgent IT help desk software can help you reduce the time it takes to respond to your customers' inquiries since your agents do not have to switch between platforms. All customer inquiries are gathered into one dashboard and automatically distributed between your agents. This ensures efficient workflow, which ultimately improves the response speed.
LiveAgent is a feature-rich customer service solution that automates, analyzes, and connects platforms. Being one of the best help desk software in the market, it has features such as canned messages, email templates, and internal chats that help your agents to improve the email response time right away.
Need to improve your marketing reputation?
Investing in help desk software can improve a company's marketing efforts by managing customer queries and social media comments efficiently. LiveAgent offers a 7 or 30-day free trial with no setup fee and 24/7 customer service. A good first impression online can also benefit marketing and sales, but it requires the right tools.
Need to improve your customer service?
To improve customer service, LiveAgent offers a 24/7 service with no setup fees. With the rise of e-commerce, businesses are adapting to new strategies, including automation and chatbots. While these cost-efficient options are useful for handling high volumes of customer queries, it's important to maintain a human connection. LiveAgent offers fail-proof tips to ensure customer satisfaction.
Helpdesk software for Entertainment industry
LiveAgent offers helpdesk software for entertainment businesses with no setup fee and 24/7 customer service. It allows for a 4x boost in customer advocacy and can cut down response times by 24% with automated ticket routing. Additionally, it can decrease ticket volume by 37% with a knowledge base. LiveAgent combines fun and productivity for the best social customer service software. Start a free 7 or 30-day trial with no credit card required.
Helpdesk software for Retail industry
LiveAgent is a helpdesk software for the retail industry that can improve customer service and increase satisfaction. It offers a free trial with no setup fee, customer service available 24/7, and can reduce ticket volume by 37%. It also boasts a 4x boost in advocacy and can decrease response times by 24%. Users can start a free trial for 7 or 30 days with a free email, and no credit card is required.
At a standstill? Increase sales with LiveAgent!
LiveAgent is a tool that can help increase sales by creating a customer-centric culture within a business. Customer satisfaction is closely linked to retention, loyalty, and sales, and striving to satisfy customers can lead to better business performance. LiveAgent offers a free trial with no setup fee and 24/7 customer service.
Helpdesk software for E-commerce industry
LiveAgent is a help desk software designed for the e-commerce industry. It can boost customer advocacy, cut response times, and reduce ticket volume. It comes with no setup fees and offers 24/7 customer service. You can start with a free trial of either 7 or 30 days, depending on whether you use a free email or a company email. LiveAgent is the most reviewed and #1 rated help desk software for SMBs in 2019.
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