"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
Searching for an alternative to HelpSpot?
Discover why LiveAgent is the best HelpSpot alternative on the market.
No setup fee
24/7 Customer service
No credit card required
Cancel any time
Fed up with your help desk software?
Go beyond customer expectations and provide the best customer service via all popular communication channels. LiveAgent unifies emails, live chat, social media, call center and customer portal into one convenient place where you can take care of customer conversations.
Try it for free
HelpSpot vs LiveAgent at a glance
See a detailed comparison of HelpSpot vs LiveAgent features.
LiveAgent | Help Scout | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Universal inbox that handles every channel
Powerful customer service software should help you provide customer care from any channel your customers use. That’s why LiveAgent covers every important channel including email ticketing – perfect Outlook or Gmail alternative, live chat, call center with Viber, customer portal and social media – Facebook, Twitter, WhatsApp and Instagram.
Get the fastest live chat widget
Chat conversations are a fast and easy way to let your customers reach you from your website. Solve issues quicker with the fastest widget on the market, with chat displayed speeds at 2.5 seconds.
It’s also backed up by a variety of advanced features, such as real-time typing view, proactive chat invitations, and custom chat buttons. Give it a try and see why our customers love it.
Set your own workflow rules with our features
Advanced automation features and filtering are a part of our configurable customer service solution. This is one of the many reasons why we are the best on the market and such a good HelpSpot, Smartsupp, or Intercom alternative. Every tool is backed up by a set of features that make your workflows easier and provide you with some breathing room whenever you need it.
Take a look at the full list of LiveAgent features and find out more about our reliable and affordable help desk software.
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2025, LiveAgent is the best-rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide. It allows you to always stay in touch with your audience thanks to the best social customer service software.
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
16x
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Let us show you great customer care
We keep LiveAgent users happy and address any questions or inquiries as soon as we can. This is all possible thanks to our 24/7 customer support. Send us a message or contact us via phone anytime you need us to help you out. Read testimonials and find out why our customers switched to LiveAgent from other help desk solutions.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
Are you ready to try it out?
Check out our affordable pricing plans that are suitable for businesses of most sizes. Watch our tour video to get the full experience of LiveAgent or start our free 30-day trial and start providing great customer service today! No credit card info required and no strings attached.
Testimonials
Get LiveAgent and join 7000 happy clients
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"We find LiveAgent to be the best live chat solution by far. "
"We find LiveAgent to be the best live chat solution by far. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"We love LiveAgent - it makes supporting our customers easy. "
"We love LiveAgent - it makes supporting our customers easy. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"We love LiveAgent - it makes supporting our customers easy. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"We find LiveAgent to be the best live chat solution by far. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
