Are you tired of boring Help Desk Ticketing software? So are we. With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox and with the help of advanced automation, rules and integrations your customer service nightmare will end with the simple click of the “Sign Up” button.
Help desk ticketing system is just a part of a much more complex solution
Combine all your communication channels into the universal inbox, a smarter version of regular email. Emails, chats, calls, social media posts and others are all accessible from single place.
No matter where the communication starts, the tickets look always the same. Start a chatting with customer on live chat, continue with follow up via email and finish it via call. All from the same interface and ticket.
Speed up the process of replying to customers by preparing the answers to common demands and questions. Save a short reply and surprise your customers.
Create tickets only visible to your colleagues and assign them to a specific person. Use them as reminders, for the creation of tasks or for making notes to you and your co-workers.
Smart ticketing system software makes it easy to cover all your customer service needs. Receive, process and respond to requests with ease and improve the relations with your customers.
Simplify your channels
Automate your common tasks
Have clear responsibilites
18% increase in conversion rates
Detailed insights and reports
LiveAgent help desk ticketing system automatically tracks and transforms all your customer issues into tickets. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.
70% of customers prefer to look for answers before contacting customer service. In addition to ticket software functionality, in the same package, LiveAgent offers a fully adaptable Customer Portal with Knowledge Base, FAQs and Forum. Let customers help themselves by providing answers even when your agents are offline.
Smart email ticketing and distribution makes sure no email ever gets lost or answered twice.
LiveAgent automatically selects the most appropriate agent based on SLA priorities.
Let your agents help each other and answer tickets faster with collaboration features.
According to marketing reasearch, satisfied customers are tend to spend more.
Make sure your customer service agents always have their optimal load. Define how many tickets, chats, and phone calls they can handle. Automatically rotate phone duty, set pause times and let them rest when they need it. Assign tickets at any stage in their life to individual agents or whole departments. Set your own Rules and criteria for ticket distribution based on Ticket parameters, events, or time-based conditions.
With LiveAgent, you can easily manage ticket responsibilities. Change the ownership of a Ticket to a different department or even an individual Agent. Always know who is responsible for solving each Ticket. Never hear that “I didn’t know it was my responsibility” again.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
No contracts, no hidden fees, month-to-month billing. Fully transparent pricing, billed only for real usage every month. Select the right plan and provide the best customer support.
For small businesses and entrepreneurs
Ideal for small to medium sized businesses
A help desk ticketing system enables customer support teams to manage customer queries. The ticketing system software creates a ticket from every customer interaction, and collects relevant information to help solve the customer query.
If you’re looking for the best help desk ticketing system, consider user ratings, functionality and price. The best IT ticketing system should have features such as multichannel communication, ticket assignments, workflow automation, reporting and analysis, knowledge bases and gamification features.
When considering which help desk ticketing tool to use, research its price, functionality and user reviews. Some ticketing tools offer more help-desk functionality than others. For example, LiveAgent is a ticketing tool that also provides a virtual call center in addition to multichannel communication, ticket assignments, workflow automation, reporting and analysis, knowledge bases, and gamification features.
A good ticketing system offers multiple channel solution with knowledgebase, reporting tools, integrations, and workflow automation.
Customer support tickets are essentially customer inquiries gathered from multiple platforms in one Universal box in your help desk software.
Whenever a customer reaches out from any integrated channel, your customer reps will receive a new ticket at the Universal inbox in the help desk ticket system.
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