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Help desk ticketing system

Are you tired of boring Help Desk Ticketing software? So are we. With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox and with the help of advanced automation, rules and integrations your customer service nightmare will end with the simple click of the “Sign Up” button.

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Take a look at LiveAgent's help desk ticketing software

Help desk ticketing system is just a part of a much more complex solution

Ultimate omni-channel help desk software experience

Combine all your communication channels into the universal inbox, a smarter version of regular email. Emails, chats, calls, social media posts and others are all accessible from single place.

Person collecting multiple pieces of paper into one net

No matter where the communication starts, the tickets look always the same. Start a chatting with customer on live chat, continue with follow up via email and finish it via call. All from the same interface and ticket.

How does call routing work

Speed up the process of replying to customers by preparing the answers to common demands and questions. Save a short reply and surprise your customers.

Macros, Attachments and Notes

Create tickets only visible to your colleagues and assign them to a specific person. Use them as reminders, for the creation of tasks or for making notes to you and your co-workers.

Why help desk ticketing software?

Smart ticketing system software makes it easy to cover all your customer service needs. Receive, process and respond to requests with ease and improve the relations with your customers.

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Business benefits

Simplify your channels

Automate your common tasks

Have clear responsibilites

Stay organized

The fastest live chat software on the market

Positive impact

Professional approach

18% increase in conversion rates

Detailed insights and reports

Decreased costs

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Ticketing

Help desk ticketing software with intuitive UI

LiveAgent help desk ticketing system automatically tracks and transforms all your customer issues into tickets. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.

Knowledge base as part of ticketing

70% of customers prefer to look for answers before contacting customer service. In addition to ticket software functionality, in the same package, LiveAgent offers a fully adaptable Customer Portal with Knowledge Base, FAQs and Forum. Let customers help themselves by providing answers even when your agents are offline.

Powerful knowledge base builder

All-in-one help desk ticketing system

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Email ticketing

Smart email ticketing and distribution makes sure no email ever gets lost or answered twice.

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Clever ticket routing

LiveAgent automatically selects the most appropriate agent based on SLA priorities.

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Powerful collaboration

Let your agents help each other and answer tickets faster with collaboration features.

Increased customer satisfaction and loyalty

Increased satisfaction

According to marketing reasearch, satisfied customers are tend to spend more.

Benefits of attended call transfers

Seamless ticketing distribution

Make sure your customer service agents always have their optimal load. Define how many tickets, chats, and phone calls they can handle. Automatically rotate phone duty, set pause times and let them rest when they need it. Assign tickets at any stage in their life to individual agents or whole departments. Set your own Rules and criteria for ticket distribution based on Ticket parameters, events, or time-­based conditions.

Responsibility management

With LiveAgent, you can easily manage ticket responsibilities. Change the ownership of a Ticket to a different department or even an individual Agent. Always know who is responsible for solving each Ticket. Never hear that “I didn’t know it was my responsibility” again.

Priority assignment

See why companies switch to LiveAgent

  • “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Transparent and fair pricing

No contracts, no hidden fees, month-to-month billing. Fully transparent pricing, billed only for real usage every month. Select the right plan and provide the best customer support.

Package Name

Ticket

For small businesses and entrepreneurs

$15 /mo
Package Name

Ticket+Chat

Ideal for small to medium sized businesses

$29 /mo

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

What is the use of a help desk ticketing system?

A help desk ticketing system enables customer support teams to manage customer queries. The ticketing system software creates a ticket from every customer interaction, and collects relevant information to help solve the customer query.

What is the best ticketing system?

If you’re looking for the best help desk ticketing system, consider user ratings, functionality and price. The best IT ticketing system should have features such as multichannel communication, ticket assignments, workflow automation, reporting and analysis, knowledge bases and gamification features.

What are the types of ticketing tools?

When considering which help desk ticketing tool to use, research its price, functionality and user reviews. Some ticketing tools offer more help-desk functionality than others. For example, LiveAgent is a ticketing tool that also provides a virtual call center in addition to multichannel communication, ticket assignments, workflow automation, reporting and analysis, knowledge bases, and gamification features.

What makes a good ticketing system?

A good ticketing system offers multiple channel solution with knowledgebase, reporting tools, integrations, and workflow automation.

What are customer support tickets?

Customer support tickets are essentially customer inquiries gathered from multiple platforms in one Universal box in your help desk software.

What is the process of help desk ticketing?

Whenever a customer reaches out from any integrated channel, your customer reps will receive a new ticket at the Universal inbox in the help desk ticket system.

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