"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
Help desk software with AI agents
AI agents that draft replies, categorize tickets, detect spam, and route issues automatically — so your team focuses on what needs a human
No setup fee
24/7 Customer service
No credit card required
Cancel any time
30-day free trial
More than a help desk — it's an AI-powered support engine
LiveAgent combines a powerful multi-channel ticketing system with AI agents that work your queue 24/7. AI drafts ready-to-use replies, tags and categorizes tickets, filters spam, and routes each issue to the right department — all automatically. Your agents step in where human judgment counts.
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AI Ticket Automation
AI agents that work your ticket queue — so your team doesn't have to
LiveAgent's AI agents go to work the moment a ticket arrives. They analyze the content, draft a ready-to-use reply for your agent, tag and categorize the ticket, and route it to the right department — all before a human even opens it. Repetitive and low-value work gets handled automatically, so your team can focus on complex issues that need real expertise.
- AI drafts ready-to-use replies for every ticket
- Auto-tags and categorizes tickets by topic and intent
- Automatically routes tickets to the right department
- Detects and filters spam before it reaches your agents
AI Writing Assistance
Draft replies in one click — AI does the writing
The AI Answer Composer generates context-aware draft replies based on the full ticket history and your knowledge base. The AI Answer Improver refines whatever your agent has typed — expanding, shortening, or adjusting the tone with a single click. Less time typing, more time solving. Every reply professional, every time.
- Generate full draft replies from ticket context
- Refine, expand, or simplify any reply in one click
- Set tone: professional, neutral, or casual
- Works across email, chat, and social tickets
AI Features
Everything your AI-powered help desk needs
LiveAgent's AI capabilities automate the routine so your agents can deliver faster, smarter support across every channel.
- AI reply drafts
AI composes ready-to-send reply suggestions for every incoming ticket — based on ticket history and your knowledge base.
- Auto-tagging & categorization
AI reads each ticket and automatically applies the right tags and categories, keeping your queue organized without manual effort.
- Spam detection
AI identifies and filters spam tickets before they reach your agents, reducing noise and keeping your inbox clean.
- Smart ticket routing
Tickets are automatically assigned to the right department or agent based on content, intent, and your custom routing rules.
- AI Answer Improver
Agents refine their replies with one click — expand, shorten, or change tone using AI built directly into the ticket interface.
- Ticket summarization
AI summarizes long ticket threads instantly, so agents understand the full context without reading every message.
Here's what you get with LiveAgent
LiveAgent customer help desk software offers a varied and multi-functional set of tools and features for any business scenario.
Ticketing system
Our state-of-the-art ticketing system can handle any type of communication, and store it in our universal inbox. It can turn any type of message into a ticket while keeping everything organized within one web based help desk software.
- Hybrid communication from any channel, all in one place
- Easy storage and organizing of your communication
Replaces
Live chat
LiveAgent's live chat is easy to implement, and very effective on any type of website. It can help you deal with inquiries much faster than other deals, while being incredibly convenient for customers.
- Fast and easy to implement on any website
- Unmatched communication speed, and very convenient
Replaces
Call center
Calls are here to stay, because they are the best tools for more personal conversations. LiveAgent has an inbound call center that can be integrated to your system with all popular VoIP services.
- Handle elaborate issues over the phone instead of typing
- Suitable for support but also many other use cases
Replaces
Social media
Social media is essential for spreading the word and your brand. Go where your customers spend the most time with our Facebook, Twitter, Instagram, Messenger, Viber, and WhatsApp integrations. Benefit from help desk and project management software features combined in one tool.
- Provide support on popular social media channels
- Spread the word and go where your customers are
Replaces
Knowledge base
Knowledge base can help you save time and cut down the number of incoming customer requests. It's your ideal partner for offline support, and providing vital information for any use case.
- Share important knowledge from your own web based help desk software
- External, internal & multi-knowledge base options available
Replaces
Go pro with these features & services
Each LiveAgent channel is supported by a variety of useful features to improve your workflow within one internal help desk software.
Task management
Rules & Automation
Are you looking for a way to improve your task management and focus more on the important things? LiveAgent's Rules features can help you out and make organization and task management a piece of cake. Use it to automatically transfer and resolve tickets, add tags, and much more. Save yourself some time and focus on the important.
- Automate tasks and workflows with rules
- Save more time and focus on more important tasks
Reporting features
Reports & Analytics
LiveAgent automatically tracks everything that is happening inside your virtual help desk tracking software so you can get vital data and use it to improve. Measure everything important, from individual channel use and agent performance to numbers of solved tickets, ongoing chats, and agent ratings.
CRM help desk software & integrations
CRM & Integrations
If you're looking to unify your workflow and spend less time switching between apps, LiveAgent can help you out in many scenarios. It's simple help desk software supports over 200 integrations with other software solutions, including CRM help desk software. Furthermore, LiveAgent has a built-in CRM feature that can provide you with essential functionality of both help desk and project management software.
This is how you can improve your entire business with LiveAgent
Financial health
Get higher earnings
It's proven that customers are more likely to spend more money in your business when they get awesome customer support. Don't skimp out on communication and gain a competitive advantage thanks to convenient multi-channel support via impactful CRM help desk software.
Issue management
Solve issues faster
Less app switching, better communication organization, fast replies and much more is a part of the deal you get with LiveAgent. Our cloud help desk software is here to help you do your best work significantly faster than ever before.
Customer happiness
Get return customers
Customer experience and customer happiness go hand in hand. LiveAgent can help you with both and help you bring more returning customers to your business. The key is fast and efficient communication available via all popular communication channels and analysis via help desk tracking software.
Money-saving help desk web software
Save your money
Paying for dedicated professional solutions separately can get very costly. LiveAgent's unified multi-channel toolset can give you everything you need for less money and with faster implementation than other solutions you would need to buy separately.
Testimonials
Join 7,000+ businesses already using LiveAgent
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"With LiveAgent we're able to give our customers support wherever they are. "
"With LiveAgent we're able to give our customers support wherever they are. "
"I have to say, I have never experienced such a professional customer approach. "
"I have to say, I have never experienced such a professional customer approach. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"With LiveAgent we're able to give our customers support wherever they are. "
"I have to say, I have never experienced such a professional customer approach. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
AI and human support working as one
LiveAgent's AI agents handle the predictable — drafting replies, tagging tickets, filtering spam, routing to the right team. Your agents handle the human moments. Together, they deliver faster resolutions, higher satisfaction, and a support operation that scales without adding headcount.
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The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
