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Fed up with your help desk software?
HappyFox is a great help-desk software with ticketing features and knowledge management and an intuitive interface. However, if you’re looking for a HappyFox alternative, consider LiveAgent.
At LiveAgent we understand that with great software comes great customer service. That’s why we created a fully-featured help-desk software which will boost your customer service team’s productivity, increase customer satisfaction, and save you money all at the same time. Discover the power of a universal inbox, automation features, hybrid ticketing system, reporting features and much more.
LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.
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HappyFox vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
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HappyFox
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|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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HappyFox offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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HappyFox offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center
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HappyFox doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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HappyFox offers Self-Service.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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HappyFox doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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HappyFox offers a Twitter integration in plan with pricing on request.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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HappyFox doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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HappyFox doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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HappyFox offers a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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HappyFox offers knowledge base in plan with pricing on request.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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HappyFox offers customer forum in plan with pricing on request.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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HappyFox offers automation and rules in plan for $149/agent/month.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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HappyFox offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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HappyFox doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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HappyFox doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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HappyFox offers unlimited history in plan for $149/agent/month.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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HappyFox offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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HappyFox offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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HappyFox doesn't offer unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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HappyFox doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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HappyFox offers unlimited 24/7 support.
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Powerful HappyFox alternative
LiveAgent harnesses the power of a universal inbox, hybrid ticketing system, automation, analytics, reporting and gamification features. It’s also multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
Give your customer support the boost it needs with LiveAgent today.
The fastest chat widget
If you’re looking for a HappyFox alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.
A fast chat widget is the way to go if you want to convert a website visitor into a customer effectively. According to an eMarketer report, 35% more people made a purchase online after using live chat. This is because customers can have their questions answered instantly prior to purchasing.
Reasons why companies switch to LiveAgent
Find out how LiveAgent stands out from other alternatives
Get more for less with LiveAgent
Getting the best value for your money is crucial when you’re looking for a great help desk software. If you’re looking for a competitive HappyFox alternative, consider LiveAgent. Our software enables you to increase your customer service team’s productivity and customer satisfaction while saving you money. Try LiveAgent today. With LiveAgent, you get more for less.
Why settle for less?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. That’s why it’s a great alternative to HappyFox. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.
LiveAgent vs. HappyFox Comparison
Check out how we compare to HappyFox based on customer reviews on Capterra
Current as of 01/23/2020
See why our customers chose LiveAgent as their preferred HappyFox alternative
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us to a different help desk software
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to HappyFox?
LiveAgent customer experience software offers the following extra features over HappyFox: call center, Facebook integration, Instagram integration, Viber integration, and cheaper 24/7 customer support.
What are the extra benefits of using LiveAgent over HappyFox?
The extra benefits of using LiveAgent free help desk software over HappyFox include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
Zapier is an integration platform that easily connects web services, making the integration process quick and user-friendly. LiveAgent and Zapier integrations use triggers and actions to connect apps, allowing you to automate tasks and specify what you want the software to do. With over 200 integrations available for LiveAgent, you can easily connect apps like Slack, Trello, and social media platforms to streamline your workflow. Connecting Zapier with LiveAgent is a simple process that eliminates the need for coding, allowing you to automate tasks quickly and easily.
Zendesk's ticketing system is a well-rounded contender that offers much more than simple ticketing if you invest in it. It is a multi-channel, multilingual, and multi-brand platform with standard ticketing features like tags and merging tickets. Zendesk also provides reporting and analytics, access to the history of customer interactions, and native integrations with other software solutions. The interface is straightforward and easy to navigate, but some users may find it pricey. Overall, it is a reliable ticketing system with an elaborate startup guide.
Customer portal email templates
The given text contains various email templates related to the customer portal platform. These templates include password reset, feedback, and invitation email templates. They provide instructions to customers on how to reset their password, request feedback, and access the platform. The company also emphasizes the importance of their customers' feedback in order to improve their services. Overall, the templates aim to assist customers with using the customer portal effectively.
The article offers information on the benefits and open positions available at a company. They offer a range of benefits including a flexible work schedule, a choice of company computer, daily lunch allowance, and a multisport card. They also have various company events and discounts at selected stores and restaurants. The company is seeking talented individuals with skills in software development, customer service, sales, and copywriting. They encourage interested individuals to check their website for available positions.
LiveAgent is a customer support tool with live chat, ticketing, and help desk capabilities. It was created in 2004 by Viktor and Andrej, who realized the need for efficient communication with customers. Today, LiveAgent serves over 150 million users and over 40,000 businesses worldwide. The company is dedicated to creating affordable, functional, and helpful software, with a vision to put customer support at the heart of every business. The website also offers sales contacts and a free trial.
Magenta is a telecommunication solutions provider in Austria offering VoIP services. They have partnered with LiveAgent for easy VoIP integration, which is free. Magenta charges for their services individually. To integrate Magenta inside LiveAgent, you need to get a Magenta VoIP number and fill in the required information. Magenta offers improved CX, cost-efficiency, and high reliability. LiveAgent offers a 14-day free trial where you can test the free Magenta integration. There won't be any additional charge to connect your Magenta VoIP with LiveAgent.
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