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Help desk software comparison
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Fed up with your help desk software?

HappyFox is a great help-desk software with ticketing features and knowledge management and an intuitive interface. However, if you’re looking for a HappyFox alternative, consider LiveAgent.

At LiveAgent we understand that with great software comes great customer service. That’s why we created a fully-featured help-desk software which will boost your customer service team’s productivity, increase customer satisfaction, and save you money all at the same time. Discover the power of a universal inbox, automation features, hybrid ticketing system, reporting features and much more.

LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.

  • LiveAgent badge - Captera shortlist 2023
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  • LiveAgent badge - Captera shortlist 2023

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HappyFox vs LiveAgent at a glance

Features Liveagent HappyFox
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
HappyFox offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
HappyFox offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center
HappyFox doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
HappyFox offers Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
HappyFox doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
HappyFox offers a Twitter integration in plan with pricing on request.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
HappyFox doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
HappyFox doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
HappyFox offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
HappyFox offers knowledge base in plan with pricing on request.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
HappyFox offers customer forum in plan with pricing on request.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
HappyFox offers automation and rules in plan for $149/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
HappyFox offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
HappyFox doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
HappyFox doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
HappyFox offers unlimited history in plan for $149/agent/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
HappyFox offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
HappyFox offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
HappyFox doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
HappyFox doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
HappyFox offers unlimited 24/7 support.
Person deciding between two solutions

Powerful HappyFox alternative

LiveAgent harnesses the power of a universal inbox, hybrid ticketing system, automation, analytics, reporting and gamification features. It’s also multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.

Give your customer support the boost it needs with LiveAgent today.

The fastest chat widget

If you’re looking for a HappyFox alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to convert a website visitor into a customer effectively. According to an eMarketer report, 35% more people made a purchase online after using live chat. This is because customers can have their questions answered instantly prior to purchasing.

The fastest live chat on the market

Reasons why companies switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Improved satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Full of useful features

With more than 179 help desk features, providing support will be a piece of cake.

Do more customer support for less money

Get more for less with LiveAgent

Getting the best value for your money is crucial when you’re looking for a great help desk software. If you’re looking for a competitive HappyFox alternative, consider LiveAgent. Our software enables you to increase your customer service team’s productivity and customer satisfaction while saving you money. Try LiveAgent today. With LiveAgent, you get more for less.

Why settle for less?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. That’s why it’s a great alternative to HappyFox. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.

Ready to switch to LiveAgent

LiveAgent vs. HappyFox Comparison

Check out how we compare to HappyFox based on customer reviews on Capterra

comparison between LiveAgent and HappyFox

Current as of 01/23/2020

See why our customers chose LiveAgent as their preferred HappyFox alternative

  • “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

How does LiveAgent compare to HappyFox?

LiveAgent customer experience software offers the following extra features over HappyFox: call center, Facebook integration, Instagram integration, Viber integration, and cheaper 24/7 customer support.

What are the extra benefits of using LiveAgent over HappyFox?

The extra benefits of using LiveAgent free help desk software over HappyFox include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.

Related Articles to HappyFox alternative
Bring your web services together with your help desk software with Zapier integration for LiveAgent. Zapier can connect a large number of apps together.

Zapier

Zapier is an integration platform that easily connects web services, making the integration process quick and user-friendly. LiveAgent and Zapier integrations use triggers and actions to connect apps, allowing you to automate tasks and specify what you want the software to do. With over 200 integrations available for LiveAgent, you can easily connect apps like Slack, Trello, and social media platforms to streamline your workflow. Connecting Zapier with LiveAgent is a simple process that eliminates the need for coding, allowing you to automate tasks quickly and easily.

Considering Zendesk for your ticketing needs? Take a look at our review and find out how it performed during our general tests.

Zendesk ticketing review

Zendesk's ticketing system is a well-rounded contender that offers much more than simple ticketing if you invest in it. It is a multi-channel, multilingual, and multi-brand platform with standard ticketing features like tags and merging tickets. Zendesk also provides reporting and analytics, access to the history of customer interactions, and native integrations with other software solutions. The interface is straightforward and easy to navigate, but some users may find it pricey. Overall, it is a reliable ticketing system with an elaborate startup guide.

Use our customer email templates to invite users to join your customer portal, reset their password, provide feedback, and more.

Customer portal email templates

The given text contains various email templates related to the customer portal platform. These templates include password reset, feedback, and invitation email templates. They provide instructions to customers on how to reset their password, request feedback, and access the platform. The company also emphasizes the importance of their customers' feedback in order to improve their services. Overall, the templates aim to assist customers with using the customer portal effectively.

Are you looking for a job? Find your dream job at LiveAgent! We provide excellent benefits, competitive salaries, and much more.

Career

The article offers information on the benefits and open positions available at a company. They offer a range of benefits including a flexible work schedule, a choice of company computer, daily lunch allowance, and a multisport card. They also have various company events and discounts at selected stores and restaurants. The company is seeking talented individuals with skills in software development, customer service, sales, and copywriting. They encourage interested individuals to check their website for available positions.

Every successful company started somewhere. Check out our history and learn more about our company’s mission, vision, and values.

About LiveAgent

LiveAgent is a customer support tool with live chat, ticketing, and help desk capabilities. It was created in 2004 by Viktor and Andrej, who realized the need for efficient communication with customers. Today, LiveAgent serves over 150 million users and over 40,000 businesses worldwide. The company is dedicated to creating affordable, functional, and helpful software, with a vision to put customer support at the heart of every business. The website also offers sales contacts and a free trial.

Magenta is a complete business solution provider of telecommunication services in Austria. Learn more about Magenta integration in LiveAgent.

Magenta

Magenta is a telecommunication solutions provider in Austria offering VoIP services. They have partnered with LiveAgent for easy VoIP integration, which is free. Magenta charges for their services individually. To integrate Magenta inside LiveAgent, you need to get a Magenta VoIP number and fill in the required information. Magenta offers improved CX, cost-efficiency, and high reliability. LiveAgent offers a 14-day free trial where you can test the free Magenta integration. There won't be any additional charge to connect your Magenta VoIP with LiveAgent.

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