"We find LiveAgent to be the best live chat solution by far. "
Searching for the right Genesys alternative?
Discover why LiveAgent is the best Genesys alternative on the market.
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Genesys vs LiveAgent at a glance
See a detailed comparison of Genesys vs LiveAgent features.
LiveAgent | Genesys | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
The fastest chat software
Want to send your messages faster and help more website visitors? Get faster connections with customers thanks to the fastest live chat widget on the market that displays in just 2.5 seconds.
Our chat widget has advanced features that make it the right chat solution for every business. Take advantage of proactive chat invitations or real-time typing-view and assist your customers faster.
Use visitor monitoring to keep track of information like customer history, site referrer, or geo location to make workflow easier.
Unified agent workspace with the right toolset
Working with customers on a daily basis can be a difficult job without the right tools. Live chat is one of the greatest and most useful tools available, but what about customers who prefer other forms of communication?
Our unified agent workspace has a reliable ticketing system that streamlines all of your communication into one unified inbox.
Connect your email accounts, Facebook, Twitter, Instagram, Viber, WhatsApp, set up a call center with video chat options, and create a knowledge base filled with useful content to get the most from the multi-channel engagement capabilities that LiveAgent offers.
Great features don't have to be expensive
Improve customer segmentation with tags, notes, and contact groups while improving agent productivity and engagement with awards, badges, and gamification features.
Send mass emails, craft email templates or integrate many other applications you use daily to satisfy your customer base. Consider your company size and choose the right plan for an affordable price. You don’t have to go bankrupt to turn visitors into happy customers.
Help desk software can be affordable and LiveAgent proves that. Go ahead and see the pricing. Choose if you want LiveAgent to be knowledge base software with a chat feature, the ultimate call center, or a simple ticketing system for email customer support.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
Ready to try it out?
Get familiar with LiveAgent and see if it’s the right fit for your business. Test our live chat, ticketing tools, knowledge base and other capabilities completely for free. Click on the button below to start your free 30-day trial.
No credit card info required and no strings attached. We promise!
Testimonials
Get LiveAgent and join 7000 happy clients
"We find LiveAgent to be the best live chat solution by far. "
"We find LiveAgent to be the best live chat solution by far. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"I have to say, I have never experienced such a professional customer approach. "
"I have to say, I have never experienced such a professional customer approach. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"With LiveAgent we're able to give our customers support wherever they are. "
"With LiveAgent we're able to give our customers support wherever they are. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"I have to say, I have never experienced such a professional customer approach. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Since we are using LiveAgent our response time improved by 60%. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"With LiveAgent we're able to give our customers support wherever they are. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
