Searching for an alternative to Freshdesk help desk software?

Discover why LiveAgent is the best Freshdesk alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

Consider LiveAgent as the main solution for your customer service team if you’re looking for alternative customer support platforms. LiveAgent offers all the tools for solving customer issues and creating better relationships with customers.

We offer you more than 125 robust features, great tools, and countless integrations to help you solve customer support tickets fast and easily. Take advantage of email ticketing, live chat, call center, social media features or knowledge base to create a smoother experience with our software and use the most from a single platform.

Interested so far? Keep on reading to find out all of the benefits of LiveAgent or start your 14-day free trial. No credit card information required and no strings attached. 

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Ticket fields in Help desk ticketing software - LiveAgent

All the tools you need to provide world-class customer service

LiveAgent is a complete solution ready to tackle the customer support process with a variety of productivity tools. Our extensive range of features helps you solve customer tickets faster while eliminating repetitive tasks and increasing your agent productivity. 

The ticketing system turns all customer conversations such as emails into help desk tickets that can be resolved by customer service agents. Placing a live chat widget on your website can pay off with seamless conversations with customers.

Show the world a great customer support experience via social media like Facebook, Twitter, or Instagram. Improve your customer relationship management with LiveAgent call center or create customer portals also known as a knowledge base.

Handle all incoming customer requests from one place

Features Liveagent Competitor
Overall rating
Overall software ratings from verified users on Capterra.
Received an overall rating of 4.7 out of 5 by verified users on Capterra.
Received an overall rating of 4.5 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
Rated 4.6 out of 5 for ease of use by verified users on Capterra.
Rated 4.5 out of 5 for ease of use by verified users on Capterra.
Customer service
Customer support ratings from verified users on Capterra.
Rated 4.7 out of 5 for customer support by verified users on Capterra.
Rated 4.6 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
Rated 4.7 out of 5 for product value vs price by verified users on Capterra.
Rated 4.4 out of 5 for product value vs price by verified users on Capterra.
Software price in USD per agent per month.
$9/month/agent Price in USD per agent per month.
$19/month/agent Price in USD per agent per month.
Alerts / escalations
Alerts and escalations for tickets and SLAs based on priority and pre-defined conditions.
Offers alerts and escalations.
Offers alerts and escalations.
Automated routing
Automated ticket routing to specific departments and agents based on pre-defined conditions.
Offers automated routing.
Offers automated routing.
Call center Management
A centralized dashboard for making, receiving, and managing calls.
Offers call center management.
Offers call center management.
Queue management
A system that is used to manage call queues.
Offers queue management.
Offers queue management.
Email management
The ability to connect the ticketing software with multiple email addresses in order to receive, answer, and write emails directly from the software.
Offers email management.
Offers email management.
Performance metrics
Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.
Offers performance metrics.
Offers performance metrics.
Knowledge base management
A feature that allows users to create and manage comprehensive knowledge repositories.
Offers knowledge base management.
Offers knowledge base management.
Multi-Channel communication
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.
Offers multi-channel communication.
Offers multi-channel communication.
Real-time chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
Offers real-time chat.
Offers real-time chat.
An analytics dashboard that enables users to generate performance reports.
Offers reporting/analytics.
Does not offer reporting/analytics.
Self-service portal
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
Offers a self-service portal.
Offers a self-service portal.
Service Level Agreement (SLA) management
A feature that enables you to manage and monitor SLA logs, SLA compliance, and more.
Offers service level agreement (SLA) management.
Offers service level agreement (SLA) management.
Social media integration
Integrations with popular social networks such as Facebook.
Offers social media integrations.
Offers social media integrations.
Ticket management
Manage tickets with ticket transfers, ticket merging, splitting, marking as spam, snoozing, and more.
Offers ticket management.
Offers ticket management.
Workflow management
Automation rules that can be implemented to speed up customer support processes.
Offers workflow management.
Offers workflow management.
LiveAgent streamlines multiple customer service channels into one piece of software

Increase your response time with the fastest live chat

You don’t have to handle requests from customers over emails only. LiveAgent can maintain your agent performance and help complete customer journeys on your website with the fastest live chat widget on the market. 

Get ready for faster responses and solve customer queries quickly. Live chat widgets are not only an effective customer support tool but they can also turn your user community into paying happy customers.

Combined with other LiveAgent features, such as canned responses, real-time typing view, and archive of answers you can get the job done with LiveAgent’s many productivity applications and tools. 

Real-time chat feature in Help desk ticketing system - LiveAgent

Team inbox with live chat and custom web forms

Animated Gifs in help desk ticket answers - LiveAgent

The right customer service desk features for the job

Our features allow you to perform many help desk activities and task automations that would otherwise make your response time much longer. Eliminate repetitive tasks and answer common questions with canned messages.

When you have time to spare, feel free to help your colleagues with difficult tasks in your shared multi-channel inbox. Improve your workflow with powerful workflow automation rules, tags, and internal notes in customer support tickets. Make sure you collect customer feedback to keep up the good work.

Expand your customer interaction in social media channels and connect other software and third-party tools to create seamless integrations with LiveAgent. Explore LiveAgent’s features and toolset and find out why it’s a popular choice for companies around the globe.

Make LiveAgent a custom software platform tailored for quality customer service

Do you want just customer support ticketing or more channels for communication with clients?
LiveAgent can be a customer support software or a collaboration software that fits your customer support team’s style and purpose.

Working from your Gmail inbox? Connect any email addresses you have into your LiveAgent team inbox and take care of your customer support emails.

LiveAgent’s shared inbox can serve you as the ultimate email client. Use email templates, set assignment rules and leave agents notes to serve millions of customers efficiently.

Get access to live chat to simplify the communication process for agents. Live chat is also the ideal choice for customers who want their questions answered fast.

Put a button on your website and increase customer satisfaction with chat. Get real-time notifications and keep track of how many people are browsing your web.

Provide a stellar customer support experience with your own call center. Phone calls are a part of the ticketing system, so you can keep track of customer queries.

LiveAgent records all customer conversations, phone calls included. Create custom IVR trees and route calls to the right customer service agents.

One of the new popular customer communication channels is social media. Facebook, Twitter, and Instagram are there for you to improve your helpdesk. 

Businesses utilize social media channels to show better customer experience, gain customer loyalty and other customer support activities. 

Help desk platforms use self-service portals filled with helpful articles. Knowledge base articles increase self-service capabilities for people who want to find answers.

LiveAgent works well as a knowledge base software. Add knowledge base articles filled with valuable knowledge resources and archives of answers for your customers to gain the full benefits of self-service options.

LiveAgent’s user interface is full of features that handle simple processes and massive task loads. Productivity applications are a part of a standard helpdesk.

Customer support ticket management gets easier with integrations with third-party tools. LiveAgent then turns into a multichannel collaboration tool for various purposes.

LiveAgent - Mobile help desk application

Mobile app

LiveAgent is a multichannel customer service tool. To provide our customers with the best service tool possible, we also offer a mobile app so that you can provide 24/7 personal customer service.

If your customer success team does not have access to a desktop, they can take advantage of the mobile app available to both Android and iOS users. 

As a result, your business can handle all customer requests quickly, leading to improved satisfaction ratings with your customers.

Customer happiness is our priority

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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  • “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk,, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Ready for your 14-day free trial?

In case you have any additional questions feel free to contact us via email, social media or give us a call.

We’re here 24/7 to help you out with anything regarding customer support and LiveAgent. Try LiveAgent today for free with no credit card info required and no strings attached.

If you want more information, check out our Tour video with examples of tool use and effective workflow to see everything LiveAgent has to offer.

LiveAgent Product Tour | Live Agent02:25Youtube video: LiveAgent Product Tour
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How does LiveAgent compare to Freshdesk?

LiveAgent customer experience software offers the following extra features over Freshdesk: Instagram integration, Viber integration, video calls, and is much less expensive.

What are the extra benefits of using LiveAgent over Freshdesk?

The extra benefits of using LiveAgent over Freshdesk include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow. LiveAgent makes a smarter and more affordable FreshDesk, Front or Jira alternative.

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