Need the best Freshdesk alternative?
Deliver higher value and manage customer interactions seamlessly with LiveAgent.
Freshdesk vs LiveAgent at a glance
See a detailed comparison of Freshdesk vs LiveAgent features.
LiveAgent | Freshdesk | |
|---|---|---|
| Feature | ||
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Personalization | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Cross-channel platform
Take your customer service further with the right software. LiveAgent is a help desk solution that allows you to take your communication even further with all relevant channels. Organize emails, live chat, Facebook, Instagram, Twitter, Viber, phone calls, customer portal inquiries – in the universal inbox.
Forget about piled-up tickets. Unlike Freshdesk, with LiveAgent everything is sorted automatically, according to your preferences.
Live chat with real-time triggers
LiveAgent’s live chat feature comes with real-time triggers, allowing agents to proactively engage customers by initiating chat invitations based on their behaviour on the website (like time spent on a page or cart abandonment).
It also boasts the fastest live chat on the market, with chat displayed speeds at 2.5 seconds. LiveAgent gives you the freedom to create your own chat button that can be placed anywhere on your website. You can also adjust a chat window according to your personal branding, including welcome message, style, size, z-index, position, custom CSS.
Breaking down language barriers
3 reasons companies switch to LiveAgent
Implement LiveAgent for your business and gain these advantages
- Improved satisfaction
LiveAgent increases customer satisfaction & improves conversion rates.
- Increased productivity
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
- Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Exceptional call center
LiveAgent has a built-in call center without 3rd party providers involvement. It just takes a few minutes to set it up, connect your devices, and set up numbers for your agents.
Live Agent’s features go further beyond the basics of an average call center. You can benefit from browser to browser calls, eliminating the need for expensive phone equipment, aside from headset. You can add rules for call routing to sort your calls to specific departments, or available agents.
Moreover, the Interactive Voice Response system gathers information during the interaction and responds by executing an appropriate action, such as routing the caller to the correct agent/department or issuing a call-back.
Affordable and scalable
LiveAgent is the most reviewed and #1 rated help desk software for small and medium-sized businesses. Stay closer to your customers and help them instantly with LiveAgent. Use the potential of 175+ available help desk features, with flexible pricing plans, providing businesses with the ability to expand as needed, offering more advanced features as companies develop and grow.