Web contact cards are browser extensions by LiveAgent that display contact info for people and businesses, enhancing personalized marketing and customer service. Try LiveAgent’s free 14-day trial for improved contact initiation and CRM integration.
A web contact card is a browser extension that displays contact information about people and businesses. To view a LiveAgent contact card, hover over embedded emails and phone numbers on the web. The LiveAgent help desk chrome extension will pop up any CRM information you have saved about the given contact.
The help desk chrome extension displays:
Using web contact cards can help you speed up contact initiation. For example, instead of copying data from the web and inputting it into LiveAgent, you can simply click on the embedded email to create a pre-filled ticket. Moreover, by saving a few minutes of data input time, you can craft more personalized and engaging emails.
The extension is versatile and can be used as a call center chrome extension as well. For example, you can initiate an outbound in-browser call by clicking on a contact’s phone number.
The LiveAgent email browser extension is compatible with Mozilla Firefox and Google Chrome. To use the extension, simply download it from the Google Chrome Web Store or the Firefox browser add-ons list.
If you don’t want to download the browser extension but want to use contact cards, you have the option to place a piece of JavaScript code into your internal CRM.
Whenever you hover over mailto: and tel: links, the help desk browser extension will display a small pop-up card and load it with information fetched from LiveAgent. In addition, you can configure the email browser extension to display LiveAgent contact cards on the whole web or selected websites only.
No more searching through multiple systems to find customer details. With web contact cards, all relevant information appears instantly when you hover over contact details on any website.
Create pre-filled tickets directly from web pages by clicking on email addresses. This eliminates manual data entry and ensures consistency in your ticketing system.
Initiate outbound calls directly from web pages by clicking on phone numbers. The extension works seamlessly as a call center tool, allowing you to manage communications without switching applications.
Configure the extension to display contact cards on the entire web or only on selected websites. This flexibility allows you to control when and where the extension is active.
See the total number of tickets and open tickets associated with each contact. This helps you understand customer history and prioritize support efforts.
Download the LiveAgent web contact cards extension for Chrome from the Chrome Web Store. The extension is free and easy to install.
Download the LiveAgent web contact cards extension for Firefox from the Firefox add-ons list. Hover over emails and phone numbers to instantly view pop-up contact details.
Web contact cards integrate seamlessly with LiveAgent’s help desk software, providing your team with instant access to customer information. Whether you’re managing tickets, making calls, or responding to customer inquiries, having contact details at your fingertips improves efficiency and customer satisfaction.
The extension works across all your web browsing, making it a powerful tool for customer service representatives, sales teams, and support staff who need quick access to customer information.
Start managing your customer interactions more effectively today. With LiveAgent’s web contact cards, you can access customer information instantly and streamline your support workflow. Start your 30-day free trial today. No credit card required.
Web contact cards are browser extensions by LiveAgent that display contact information about people and businesses. When you hover over embedded emails and phone numbers on the web, the extension shows CRM information you have saved about that contact.
Web contact cards display the contact's avatar/profile picture, email addresses, telephone numbers, job position, total number of LiveAgent tickets associated with the contact, and the number of open tickets.
Web contact cards are compatible with Mozilla Firefox and Google Chrome. You can download the extension from the Google Chrome Web Store or the Firefox browser add-ons list.
Web contact cards speed up contact initiation by allowing you to create pre-filled tickets by clicking on embedded emails, saving data input time. You can also initiate outbound in-browser calls by clicking on phone numbers.
Yes, you have the option to place a piece of JavaScript code into your internal CRM if you don't want to download the browser extension.
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