Supported call devices

What are supported call devices?

In LiveAgent, calls can be handled on multiple call devices. Each agent can choose between different devices to answer from. This flexibility ensures that your team can work efficiently, whether they’re in the office or on the go.

Device options available

LiveAgent supports various call devices such as headsets, browsers, mobile apps, and hardware phones from leading brands. This gives your team the flexibility to choose the device that works best for their workflow.

Headset

If you’re used to using just a classic headset with your computer, no problem. It’s fully supported. A headset is a traditional and reliable option for handling calls from your desk.

Browser

You don’t even need to purchase any special equipment to start using the call center. Use your current PC’s built-in microphone to make and receive calls directly through your browser. This is one of the most cost-effective options for getting started.

We recommend using the latest version of your Internet browser for the best experience and compatibility.

Mobile apps

LiveAgent offers mobile apps, so you can also provide customer service on the go. Whether your agents are working remotely or need flexibility in their schedules, mobile apps ensure they can handle calls from anywhere.

Why choose multiple call devices?

Flexibility and mobility

With support for multiple device types, your team can work from anywhere. Whether agents are at their desks with headsets, working from home using their browsers, or on the road with mobile apps, they can always stay connected to customer calls.

Cost-effective solutions

You don’t need to invest in expensive hardware to get started. Begin with browser-based calling using your computer’s built-in microphone, then scale up to dedicated hardware as your business grows.

Seamless integration

All supported devices integrate seamlessly with LiveAgent’s call center features, including call routing, IVR, call transfers, and call recordings. Your agents get the same powerful functionality regardless of which device they choose.

Agent preference

Different agents have different preferences. Some prefer the reliability of hardware phones, while others prefer the flexibility of mobile apps or the simplicity of browser-based calling. LiveAgent accommodates all preferences.

How to use SIP phones with LiveAgent

SIP (Session Initiation Protocol) phones are a popular choice for businesses looking to integrate hardware phones with their call center software. LiveAgent fully supports SIP phones, allowing you to connect your existing phone infrastructure to the platform.

To learn more about connecting SIP phones and other hardware devices to LiveAgent, check out our knowledge base resources below.

Knowledge base resources

Need more help with this feature? Check out these detailed guides: Learn more about devices configuration

Get started with LiveAgent today

Curious to see how easy it can be to manage calls on your preferred devices? Try it today with a 30-day free trial . No credit card required.