"What is a softphone?"

"A softphone is a software application that enables users to make voice over Internet Protocol (VoIP) calls from computing devices without requiring physical hardware phones. Softphones communicate with the call exchange provider via the SIP protocol (SIP trunking)."

"Which softphone clients are compatible with LiveAgent?"

"LiveAgent supports multiple softphone clients including MicroSIP, X-Lite, Ekiga, Jitsi, Linphone, and Icanblink. For iOS and Android devices, compatible apps include LinPhone, 3CX, and Zoiper."

"Do I need to buy hardware phones to use softphones?"

"No. Softphones solve the issue of expensive hardware phones by allowing you to make VoIP calls directly from your computing devices. This makes phone support more affordable and convenient for help desks of all sizes."

Softphones

Q: "How do softphones work with LiveAgent?"

"Softphones are optional third-party applications that work in unison with your LiveAgent call center. Calls are handled, recorded, and tracked by LiveAgent itself. If you're already using a softphone client, it integrates seamlessly with LiveAgent's hosted call center software."

LiveAgent’s hosted call center software supports softphones for VoIP calls from devices, enhancing customer support. Compatible with popular clients like MicroSIP and X-Lite, it offers a free trial, multiple call options, and seamless integration.

Softphones VoIP Call Center Integration

What are softphones?

Phone support is still amongst the most important ways to provide customers with quick and efficient support. Every help desk should have one, although it’s not always convenient or affordable to buy hardware phones. Softphones solve this issue so your help desk can have a level playing field.

LiveAgent’s hosted call center software offers the ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices. Softphones are communicating with the call exchange provider via the SIP protocol (SIP trunking).

Calls are still being handled, recorded, and tracked by LiveAgent itself. Softphone is an optional 3rd party app that works in unison with your LiveAgent call center. If you’re already using some kind of softphone client, that is a great benefit.

Compatible softphone clients

Desktop softphone clients

Softphone clients that enable users to make VoIP calls:

MicroSIP
X-Lite
Ekiga
Jitsi
Linphone
Icanblink
And more…

Mobile softphone applications

iOS and Android devices with SIP functionality:

LinPhone
3CX
Zoiper
And more…

Why choose softphones for your help desk?

Integrating softphones with LiveAgent provides numerous advantages:

Cost-effective - Eliminate the need for expensive hardware phones
Flexibility - Make calls from any computing device
Easy integration - Works seamlessly with LiveAgent’s call center
Multiple options - Choose from various compatible softphone clients
Professional support - Maintain call quality and reliability
Scalability - Easily add more agents without purchasing additional hardware
Mobility - Support customers from anywhere with internet access

What Can You Do with Softphones?

By using softphones with LiveAgent, you can:

Make VoIP calls from your computer or mobile device
Receive incoming customer calls through your softphone
Record all calls for quality assurance and training
Track call duration and history
Route calls to the appropriate department or agent
Integrate phone support with your ticketing system
Provide seamless omnichannel customer support

Knowledge Base Resources

Learn more details about setting up and using softphones with LiveAgent: Using Call Center feature with soft phone clients and apps

Ready to enhance your customer support?

Connect your favorite softphone to the LiveAgent call center and start providing awesome phone support for every customer. Get started with our free 30-day trial today!

Frequently asked questions

What is a softphone?: A softphone is a software application that enables users to make voice over Internet Protocol (VoIP) calls from computing devices without requiring physical hardware phones. Softphones communicate with the call exchange provider via the SIP protocol (SIP trunking).
Which softphone clients are compatible with LiveAgent?: LiveAgent supports multiple softphone clients including MicroSIP, X-Lite, Ekiga, Jitsi, Linphone, and Icanblink. For iOS and Android devices, compatible apps include LinPhone, 3CX, and Zoiper.
How do softphones work with LiveAgent?: Softphones are optional third-party applications that work in unison with your LiveAgent call center. Calls are handled, recorded, and tracked by LiveAgent itself. If you're already using a softphone client, it integrates seamlessly with LiveAgent's hosted call center software.
Do I need to buy hardware phones to use softphones?: No. Softphones solve the issue of expensive hardware phones by allowing you to make VoIP calls directly from your computing devices. This makes phone support more affordable and convenient for help desks of all sizes.

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What are softphones?