Chat History Features
LiveAgent's Chat history feature enhances customer service by storing previous communications, enabling quick access to past inquiries and solutions. It support...
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Chat History
Live Chat
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What is Online Ticket History?
Accessing online ticket history is made easy with the help of a reliable ticketing tool, like the one provided by LiveAgent. By incorporating an online ticket history link in your sent emails, ticketing software simplifies the process of retrieving past ticket information, which allows agents to quickly access and review all relevant details from previous interactions.
It’s an important feature of ticketing software for IT support, customer service help desks, and call centers, among others.
Share Ticket Updates with a URL
Send your colleagues a clickable link that shows them the contents of the ticket without having to log into LiveAgent. This streamlined approach to ticket sharing enhances collaboration and improves response times across your support team.
Online Ticket History Authentication
LiveAgent provides flexible authentication options for your online ticket history:
- If switched on, the user will need to be logged in to read ticket history.
- If not switched on, everybody can read online ticket history.
This flexibility allows you to balance security with accessibility based on your organization’s needs.
How Online Ticket History Looks
The online ticket history interface provides a clean, easy-to-read view of all ticket interactions. Customers and team members can quickly review the complete conversation history, attachments, and ticket status without needing system access.
