Multi knowledge base

Multi knowledge base* gives you the opportunity to create an unlimited amount of separate customer portals, where each single one of them can have its own unique design, settings, and content. This is very useful for those companies, which want to distinguish their customer support portals and follow their branding guidelines.

How to enable Multi KB

Make sure the switcher is green – this will indicate to you that it’s active. The second step is to actually create an additional knowledge base. Once you go to the “Customer Portal” in your admin panel, you’ll see a new button there – “Create”. Clicking on it will initiate the process. Follow our step-by-step guide to have the best possible overview.

Each knowledge base contains the same types of the available content: articles, forums, feedback boards, widgets.

*Each additional knowledge base is rated at early bird price, $19.

Knowledgebase resources

Learn more details

Related Articles

All-in-one knowledge base software

Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required.

LiveAgent monthly product update: July edition

Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment downloads!

LiveAgent monthly product update: August edition

Discover LiveAgent’s August updates: new AI Answer Generator, redesigned attachments, bug fixes & a call app in development. Learn more!

LiveAgent monthly updates: June edition

Discover LiveAgent’s June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See what’s next!