Ticket/Customer insights (CRM)
LiveAgent's CRM tool offers ticket/customer insights by storing customer data, past interactions, and custom fields to enhance support and sales experiences. In...
5 min read
CRM
Customer Insights
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What is Customer Relationship Management?
Customer Relationship Management (CRM) deals with information and data about your clients and customers. These are then used to provide better help, better support, and better service to your customers when it’s needed.
Customer Relationship Management is a critical part of every successful business, especially in today’s world where the competition keeps on coming and growing each day. Companies around the world have started using Customer Relationship Management software to better address problems with their workflow and provide a better service for their customers.
Why is CRM Essential for Your Business?
CRM lets users keep track of everything they know about their customers, such as their contacts, orders, and interests. It can also be used to track leads, contracts, customer support, or manage assets and resources.
LiveAgent is not an exception to this, and that’s why it’s not just a simple customer support software but also a great tool for customer relationship management. LiveAgent CRM allows businesses to handle all customer data in one place, ensuring smooth workflows and quick access to important information.
LiveAgent’s Built-in CRM Solution
With LiveAgent customer success software, you can store, organize, and easily reach every and any information, record, or piece of data related to your customers. Whether it be contacts, orders, interests, personal likes, or dislikes, you can reach this information whenever you need to. It can further help you with tracking leads, contracts, managing assets, and resources besides helping you provide the best customer support with the best tools.
You can further increase LiveAgent’s CRM capabilities with integrations, such as PipeDrive, SharpSpring, or Highrise to get more advanced with your customer relationship management. With CRM software integration, LiveAgent connects seamlessly to external systems, enhancing its functionality and improving overall customer service management.
Seamless Integration Capabilities
You can further increase LiveAgent’s CRM capabilities with integrations, such as:
- PipeDrive - Advanced sales pipeline management
- SharpSpring - Marketing automation integration
- Highrise - Additional CRM functionality
With CRM software integration, LiveAgent connects seamlessly to external systems, enhancing its functionality and improving overall customer service management.
