"What is chat window docking?"

"Chat window docking is a feature that allows you to dock a chat button to the side of your website (left or right). Visitors can minimize the chat window, and they'll see a notification when new messages arrive."

"How does chat window docking work?"

"The docked chat window minimizes to a button on your website's side. When visitors click it, the chat window opens. If they minimize it while chatting, they'll receive a notification saying 'New unread message' when an agent sends a message."

"What are the business benefits of chat window docking?"

"Chat window docking provides better customer experience, creates a smooth customer service workflow, and improves overall customer satisfaction by keeping the chat interface accessible without being intrusive."

"Can I customize the chat window appearance?"

"Yes, LiveAgent offers extensive customization options including welcome message, style, size, colors, title, Z-index, and custom CSS to match your website's design."

"What if I don't want a docked chat window?"

"LiveAgent also offers a pop-up window option as an alternative to chat window docking, giving you flexibility in how you present the chat interface to your visitors."

Chat window docking

Chat window docking lets chat buttons be docked to a website’s side for better customer experience and workflow. LiveAgent offers customizable options, tips for placement, and integrates with other customer service tools

Live Chat Chat Window Customer Experience

What is a chat window docking?

It is simply a chat button docked to the side. The chat window can be docked to the left or right side of a website.

Visitors can minimize the chat window. The notification: “New unread message” is shown when an agent sends a chat message and the chat window is minimized.

How does the Chat window docking work?

Business benefits:

Better customer experience
Smooth customer service workflow
Improved customer satisfaction

Chat window – Customizable options in LiveAgent:

Welcome message
Hide welcome message
Hide start chat button again
Enable leaving offline messages
Style
Size
Colors
Title
Z-index
Custom CSS

Not a fan of chat window docking?

No problem, LiveAgent also offers an option to create a pop-up window.

Bonus tips:

The chat button is an improvement for your agents, website, and ultimately your customers. But, the wrong placement can be counterproductive.

It is known that customers appreciate live chat support since it’s a fast and efficient way of communicating with customer support. However, having an annoying button popping up at the wrong time and wrong place can make the customer choose a competitor over your website. Yes, a user experience (UX) can decide if a customer chooses your company over the competition. To prevent this, we have two important tips to help you prevent this situation.

Time

LiveAgent allows you to set a specific time after which a chat window is shown on your website. It is essential to let the customer browse the website for a while. The general rule is around 30 seconds.

Placement

As we’ve already expressed the placement is crucial. Generally, the chat button is placed at the bottom right corner of a website. The customers are used to that, and it is quite natural to search there as most people read from left to the right. If you are still unsure about the placement, simply test it out and see.

Knowledge base resources:

If you would like to implement a chat button, follow this guide .

Frequently asked questions

What is chat window docking?: Chat window docking is a feature that allows you to dock a chat button to the side of your website (left or right). Visitors can minimize the chat window, and they'll see a notification when new messages arrive.
How does chat window docking work?: The docked chat window minimizes to a button on your website's side. When visitors click it, the chat window opens. If they minimize it while chatting, they'll receive a notification saying 'New unread message' when an agent sends a message.
What are the business benefits of chat window docking?: Chat window docking provides better customer experience, creates a smooth customer service workflow, and improves overall customer satisfaction by keeping the chat interface accessible without being intrusive.
Can I customize the chat window appearance?: Yes, LiveAgent offers extensive customization options including welcome message, style, size, colors, title, Z-index, and custom CSS to match your website's design.
What if I don't want a docked chat window?: LiveAgent also offers a pop-up window option as an alternative to chat window docking, giving you flexibility in how you present the chat interface to your visitors.

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