Agent ranking overview
LiveAgent's Agent Ranking feature lets customers rate their interactions with support agents, helping businesses identify negative trends and top performers. Ex...
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Agent Ranking
Reporting
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What is Agent Ranking?
Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
How does Agent Ranking work?
Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow clients to rate agents’ chat and email responses directly through your customer service system software.
Agent Ranking Overview
LiveAgent’s ticket management software offers a report of rewarded and rebuked agents with customers’ comments. You can export the report to a CSV file.
By learning more about your agents, you can reward your best agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly. Leverage the ‘Ranking" feature of LiveAgent.
Receive Immediate Agent Feedback
Learn from customer ratings in real-time and improve your customer satisfaction. The Agent Ranking feature provides:
- Real-time feedback - Get instant customer ratings and comments
- Performance insights - Identify top performers and areas for improvement
- Detailed reports - Export comprehensive reports to CSV format
- Trend identification - Spot negative patterns in your support quality
- Agent recognition - Reward your best agents based on customer feedback
- Continuous improvement - Use feedback to enhance your support team’s performance
Knowledge Base Resources
For more detailed information about the Agent Ranking feature, visit our support documentation: Agents Ranking feature
