Self-service is rapidly becoming the first choice for a growing number of consumers when it comes to customer support. Research shows that 2 out of 3 consumers would rather look for answers themselves than talk to a customer service agent, making FAQs the most frequently used self-service option.
With LiveAgent’s help desk and FAQ software, you can empower your customers to find answers they are looking for on their own in a fast, efficient, and convenient way.
When multiple customers contact your support team over and over again with the same questions, it prevents agents from handling other issues and lowers their productivity. FAQ (frequently asked questions) software allows businesses to address the most common questions they regularly get from customers about their products or services and reduces the workload of customer support teams. It typically comes as a part of a more complex customer support platform.
FAQ software offers more than one way to organize, store, and display your organization’s knowledge to your customers. It benefits both customers and agents. Here’s how:
FAQs are an effective addition to your self-service features that help reduce the number of repetitive questions from customers, giving your support team more time to focus on more advanced issues.
Over 70% of consumers prefer to look for answers to their questions on a company’s website instead of contacting customer support. A FAQ section enables them to find answers quickly and boosts satisfaction.
FAQ software can improve agent efficiency and productivity. Build an internal knowledge base for your support team and keep the important information easily accessible in one place.
Set up a comprehensive knowledge base with FAQs in 4 simple steps to answer common customer questions, provide 24/7 self-service support, and enable your customers to help themselves.
With a simple yet powerful built-in WYSIWYG editor, you can easily create neatly formatted content that can be organized into articles under various categories. Add images and other visuals to make the content more engaging and easier to digest.
Make your knowledge base content even more helpful and valuable by supplementing it with downloadable attachments that your customers can store on their computers and access whenever they need.
When creating categories and adding articles to your knowledge base and FAQs, you can choose whether the content will be publicly available and accessible by all customers or remain internal and visible only to your support team in the agent panel.
By using LiveAgent’s knowledge base tools, businesses can keep their customers informed and satisfied by giving them easy access to the information they need. Set up an unlimited number of knowledge bases and FAQs for different audiences in a single LiveAgent account, each having its own unique design, settings, and content. It comes in very handy if you manage multiple businesses, products, services, or brands.
Enable your customers to find the information they are looking for quickly and effortlessly with a search widget that automatically generates real-time suggestions. The widget will suggest related content from your knowledge base, based on the inputted keywords.
Ensure your self-service portal aligns with your company’s identity. Easily customize your knowledge base with a theme that best suits your corporate image, logo, brand colors, header or footer alterations, custom CSS, and more.
FAQ and knowledge base software is only a part of our complex multichannel solution that is packed with over 180 features. Improve your overall customer service strategy and enhance customer satisfaction by using all the advanced functions LiveAgent has to offer.
Enjoy a full range of ticket management features, including smart ticket routing, automation rules, SLAs, ticket responsibility management, canned responses, agent collaboration tools, robust reporting features and much more. Easily manage all your multichannel customer communications from a single place with our universal inbox.
63% of consumers are more likely to return to a website that provides live chat support. LiveAgent’s live chat tool offers both common and advanced features – from multiple chat distribution options, proactive chat invitations and online visitor monitoring to chat history, internal chat, and real-time typing view.
Build a virtual cloud-based call center, integrate with any VoIP provider and receive calls from landline phones or right from your website (both voice and video) with no additional per-minute charges. Design complicated and personalized IVR trees, make unlimited call recordings and more!
LiveAgent smoothly integrates with the most popular social media channels such as Facebook, Twitter, and Instagram. Keep track of all your social media messages, comments and brand mentions, manage them from a single dashboard with no need to manually monitor multiple accounts or share login credentials.
90% of consumers expect brands to offer an online portal for self-service. Apart from a knowledge base and FAQs, you can expand your self-service capabilities with a community forum that enables your customers to easily submit support tickets and monitor their status right from your customer portal. This can be easily accomplished using a knowledge base software.
LiveAgent offers 4 different plans – with no contracts and fully transparent, fair pricing. Our self-service capabilities equipped with a knowledge base and FAQs are built into every paid plan. Choose the one that is best suited for your business and take your customer service to the next level.
LiveAgent is a comprehensive customer service software that improves satisfaction with features like automated ticketing and real-time interactions. It offers valuable content and integrations for online businesses, with excellent support and value for money.
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Create a free knowledge base to provide customers with useful articles. LiveAgent offers free customer service software with additional paid features.
Telecom and tech service providers are discussed, offering various services like virtual PBXs and CRM software. LiveAgent is promoted as a customer service software with user-friendly interfaces and excellent support. Feederloop offers video chat integration for LiveAgent. The Internal Links plugin automates the process of adding internal links to WordPress articles, improving SEO efforts.
LiveAgent is a highly recommended tool for improving customer service, communication, and support. It has helped businesses increase customer satisfaction and sales while saving time and improving productivity.
60% of consumers aged 18-34 regularly use live chat for customer service, with 53% preferring it over calling. Businesses find value in using live chat for sales and marketing, as it leads to more repeat customer sales. LiveAgent's live chat for WordPress is a fast and efficient solution, impressing customers with quick support and boosting engagement and conversions. It also offers features such as smart chat distribution, team collaboration, real-time website monitoring, and a sneak-peek of what customers are typing.
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