Zenfolio Customer Support
What is Zenfolio?
Zenfolio is a web-based platform that enables photographers to showcase, share, and sell their work. It provides a suite of tools for creating an online portfolio, managing and selling digital and print products, as well as marketing and client management. It also offers integration with popular photo-sharing sites and social networks.
Zenfolio customer support channels
Zenfolio offers customer support through the following channels:
- Email: support@zenfolio.com
- Phone: +1 (866) 207-3980
- Knowledge Base: https://www.zenfolio.com/us/z/help/support-center
- Facebook: facebook.com/zenfolio
- Twitter: twitter.com/zenfolio
- Instagram: instagram.com/zenfolio/
How do I contact Zenfolio?
Zenfolio provides customer support through multiple channels. The best way to contact Zenfolio is by email at support@zenfolio.com . You can also visit their website and click on the Contact Us link at the bottom of the page. Additionally, you can call their toll-free number at (866) 207-3980. The customer service team is available Monday-Friday from 8 am-5 pm Pacific Time. For those who prefer social media communication, Zenfolio maintains active accounts on Facebook, Twitter, and Instagram, where you can leave messages and get assistance from their team.
Common problems and solutions
How to recover my password?
If you forgot your user name or password, you can use the “Forgot your password?” option on the Zenfolio login page to have a new password sent to your account email address.
To do this, go to zenfolio.com , then click on the “Login” button. A login page will appear on your screen with the username/email and password fields.
Click on “Forgot your password?” to go to the password reset page.
You will get an option to reset your password with an automatically-generated password sent to the main email address in your account.
How can I use my own domain name?
To use a custom domain with your Zenfolio website:
- Register the custom domain with a domain host.
- Point the domain to Zenfolio using DNS records through the domain host.
- Test the domain in your Zenfolio account, then set it as the account’s domain.
Option A: Use the domain only for Zenfolio (most common).
Option B: Use a subdomain with Zenfolio, keeping the main domain for another website.
Can I receive a refund for my account when cancelling?
As per the agreed to Terms of Service, subscription sales are non-refundable. However, in extraordinary circumstances, we may address refunds on a case by case basis. For further assistance please contact support.
