ZARA Customer Support
What is ZARA?
ZARA is a Spanish fashion retailer founded in 1975. It is one of the largest international fashion companies, operating over 2,200 stores in 96 countries. ZARA specializes in fast fashion, offering trendy clothes, shoes and accessories at competitive prices. Its collections are updated twice a week, allowing customers to stay up-to-date with the latest trends.
ZARA customer support channels
ZARA provides multiple customer support channels to assist with inquiries and concerns:
- Phone: 1-855-635-9272
- Email: customerservice.usa@zara.com
- Live Chat: https://www.zara.com/us/en/contact
- Knowledge Base: https://www.zara.com/au/en/help
- Instagram: https://www.instagram.com/zara/
- Facebook: https://www.facebook.com/Zara
- Twitter: https://twitter.com/ZARA
- YouTube: https://www.youtube.com/@zara
How do I contact ZARA?
ZARA offers a variety of customer support channels for your convenience. You can reach them by:
- Phone: Call their toll-free number 1-855-635-9272 for immediate assistance
- Email: Send inquiries to customerservice.usa@zara.com
- Live Chat: Visit their website at https://www.zara.com/us/en/contact to start a live chat with a representative
- Mail: Write to ZARA USA, Inc., Attn: Customer Service, 575 Fifth Avenue, New York, NY 10017
- Social Media: Connect with ZARA on Facebook, Twitter, Instagram, and YouTube for updates and support
ZARA’s return policy
If you want to return an item purchased on Zara.com, you have 30 days from the shipping confirmation date of your order to do so free of charge. The items should have all tickets attached and be in perfect condition.
Return Options:
Zara Store: You can return your order at any Zara store free of charge in the same market/region where you made the purchase. Simply present the items you wish to return together with the sales receipt (on your phone, printed copy, or show your ZARA QR code from the ‘Purchases" section in the Zara app).
Drop Point: If you’ve made the purchase as a registered user, log in with your username and password and request a return under ‘Order details". If you made your purchase as a guest, request a return by clicking on the link included in the order confirmation email. We will email you a return label. Attach the label to the package and drop it off at a drop point. Your return package must be postmarked within 30 days of the shipment confirmation email.
Home Return: If your order includes a large home item, contact ZARA to arrange a home return.
