Viber Customer Support
What is Viber?
Viber is a free messaging, voice and video call app that connects people around the world with a simple tap of the finger. It is available for all major mobile and desktop platforms, including iOS, Android, Windows, and Mac OS. Viber is owned by Rakuten, a global leader in e-commerce and digital services. Viber connects over 1 billion users freely and securely, no matter who they are or where they are from.
Viber customer support channels
Viber provides comprehensive online support to its users through multiple channels:
- Email Support: support@viber.com
- Support Portal: https://help.viber.com/
- Community Forum: https://www.viber.com/en/communities/
- Instagram: https://www.instagram.com/viber/
- Facebook: https://www.facebook.com/viber
- Twitter: https://twitter.com/viber
How do I contact Viber?
When it comes to contacting Viber for help, users have several options. The most convenient way is to use the Viber help website. Here, users can find answers to frequently asked questions, tutorials, and contact options. The help website can be accessed from the Viber mobile app, or from the Viber desktop version.
Another way to contact Viber is through its social media channels. Viber has an official Facebook page and Twitter account, where users can post their queries and receive responses from the Viber team.
The third option is to contact Viber directly. Users can do this by using the ‘Contact Us’ form available on the Viber website. This form allows users to submit their queries, along with contact information and a description of the issue.
No matter which method you choose to contact Viber, it is important to provide as much detail as possible. This will help the Viber team to quickly assess and address your query.
What kind of online support does Viber offer?
Viber offers comprehensive online support to its users. The main support website is full of information about the app and its features. This includes frequently asked questions, tutorials, and tips on how to use the app.
The Viber support website also offers a knowledge base with in-depth information about specific topics and features. This includes articles on how to set up Viber, use it with other devices, and troubleshoot common issues.
In addition, Viber also offers an online community. This is a place where users can share their ideas, ask questions, and provide feedback. It is a great way to connect with other Viber users and get support from the team.
Finally, Viber offers email support. Users can send an email to the support team with their questions and receive a response within 24 hours. This is a convenient way to get help with any issues or questions that may arise.
Overall, Viber offers a variety of online support options to ensure that its users have the best experience possible. From the knowledge base to the online community and email support, Viber is dedicated to providing users with the help they need.
Common problems and solutions
How can I recover my lost password?
If you forgot your Viber password, follow the steps below to recover your Viber password:
- Go to the Viber Login Page
- Click on the ‘Forgot Password?"
- It will bring you to the password reset section asking for your mobile number connected with the Viber account. Enter your mobile number.
- Click on “Continue”
- Enter the code sent to your registered mobile number. You may also verify the code via voice call.
- Click the “Continue” button again.
- It will provide you a password reset form which you can use to reset your Viber password.
How to set up Viber?
- Open Viber on your Phone.
- Tap “Continue” on the Welcome screen.
- Enter your phone number (without the first zero). If your country code isn’t shown automatically, or it’s wrong, you will need to update it manually.
You will either:
- Automatically receive a 6-digit code via an SMS or a phone call. You don’t have to answer the call.
- Need to choose if you want to receive the code via SMS or a phone call. This time answer the call.
- Codes received through an automated call will be entered automatically, allowing you to proceed to the next step. If you received your code in an SMS or through a phone call (that you picked up), you will need to manually enter the code.
- Fill in the details of your profile.
How to backup your Viber chat history?
To back up your Viber chat history on your phone:
- Connect Viber to your Google Drive (Android) or iCloud (iPhone).
- Open Viber and go to More > Settings > Account > Viber Backup.
- Choose to manually back up your chat history, or turn on auto backup to save your data daily, weekly, or monthly.
- If you choose to manually back up, you can also select if you want your photos and videos to be included.
Note: Auto backup is not available on desktop or tablet, unless it is your primary device. Make sure to update to the latest version of Viber before backing up. If you have a new phone or reinstall Viber, you will need to restore your chat history.
