What kind of support does Upwork offer?

Customer service team of Upwork offers the following support channels: email, call center, social media support and self-service support.

What is Upwork's email address?

You can contact their support by writing an email to press@upwork.com

Does Upwork have live chat?

No, Upwork doesn't have live chat support.

How do I speak to someone in Upwork?

If you prefer call support, you can contact their helpline 866.262.4478

What to do if I forgot password or security answer?

If you've forgotten your password but know your security answer, ensure you can access the email associated with your Upwork account. On the Upwork login page, choose the 'Forgot password?' link when prompted. Enter your username or email and check your inbox for recovery instructions. If you've forgotten both your password and security answer, submit the account recovery form on the Upwork login page to provide additional information to their support team.

Is Upwork free to join as a freelancer?

Yes, it's free to join Upwork, complete your profile, search for work and create your own projects. Upwork service fee is based on your earnings with each client and the sliding scale rewards long-term relationships. You can upgrade to Freelancer Plus to more effectively market your services, submit proposals and stand out from the crowd.

Connects are Upwork's virtual currency. Freelancers and agencies use them to show their genuine interest as they submit proposals. Different jobs require different amounts of Connects, some none at all. Freelancer accounts receive free Connects every month. You can buy bundles of them. And freelancers and agencies earn Connects by winning client interviews, getting great reviews, and demonstrating their skills.

Upwork Help Desk Contacts

Find contact details for Upwork’s support via email (press@upwork.com ), call (866.262.4478), or social media. Learn account recovery steps. Upwork doesn’t offer live chat. Explore more on Upwork’s virtual currency, Connects.

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It looks like you're trying to reach Upwork's customer service team. Unfortunately, we're not associated with Upwork's support team. We are two entirely different business organizations. However, to make your life a little easier, we've researched Upwork's website and found the following customer support contact details. Please get in contact with Upwork's representatives by reaching out to them directly using the contact information below.

Go to https://www.upwork.com/

Upwork Customer Service Contacts

Upwork Email Support

press@upwork.com

Upwork Live Chat Support

N/A

Upwork Call Center Support

866.262.4478

Upwork Knowledge Base

support.upwork.com/

Upwork Forum

N/A

SLAs & Agreements

Email SLA

N/A

Live Chat SLA

N/A

Call Center SLA

N/A

Forum SLA

N/A

Legal Contacts

Upwork Terms & Conditions

N/A

Upwork Privacy Policy

N/A

Upwork Security Policy

N/A

Upwork GDPR

N/A

Upwork Customer Support

What is Upwork?

Upwork is the world’s largest work marketplace, connecting millions of businesses with independent talent around the globe. It provides a platform where businesses can find and hire freelancers and agencies for various projects and services.

Upwork customer support channels

Upwork offers customer support through the following channels:

Email: press@upwork.com
Phone: 866.262.4478
Knowledge Base: https://support.upwork.com/
Instagram: https://www.instagram.com/upworkinc/
Facebook: https://www.facebook.com/upwork
Twitter: https://twitter.com/Upwork

How do I contact Upwork?

Upwork provides customer support through multiple channels. For email inquiries, you can reach out to press@upwork.com . If you prefer speaking directly with a representative, you can call their support hotline at 866.262.4478.

For those who prefer social media communication, Upwork maintains active accounts on Facebook, Instagram, and Twitter, where you can leave messages and get assistance from their team. Additionally, Upwork provides a comprehensive knowledge base at https://support.upwork.com/ where you can find articles, FAQs, and resources to help answer your questions.

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Frequently asked questions

: Upwork is the world's largest work marketplace, connecting millions of businesses with independent talent around the globe.
: Customer service team of Upwork offers the following support channels: email, call center, social media support and self-service support.
: You can contact Upwork by emailing them, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
: You can contact their support by writing an email to press@upwork.com
: No, Upwork doesn't have live chat support.
: If you prefer call support, you can contact their helpline 866.262.4478
: If you've forgotten your password but know your security answer, ensure you can access the email associated with your Upwork account. On the Upwork login page, choose the 'Forgot password?' link when prompted. Enter your username or email and check your inbox for recovery instructions. If you've forgotten both your password and security answer, submit the account recovery form on the Upwork login page to provide additional information to their support team.
: Yes, it's free to join Upwork, complete your profile, search for work and create your own projects. Upwork service fee is based on your earnings with each client and the sliding scale rewards long-term relationships. You can upgrade to Freelancer Plus to more effectively market your services, submit proposals and stand out from the crowd.
: Connects are Upwork's virtual currency. Freelancers and agencies use them to show their genuine interest as they submit proposals. Different jobs require different amounts of Connects, some none at all. Freelancer accounts receive free Connects every month. You can buy bundles of them. And freelancers and agencies earn Connects by winning client interviews, getting great reviews, and demonstrating their skills.

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Upwork Help Desk Contacts