Upwork Help Desk Contacts

Frequently asked questions

What is Upwork?

Upwork is the world's largest work marketplace, connecting millions of businesses with independent talent around the globe.

What kind of support does Upwork offer?

Customer service team of Upwork offers the following support channels: email, call center, social media support and self-service support.

How do I contact Upwork?

You can contact Upwork by emailing them, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

What is Upwork's email address?

You can contact their support by writing an email to press@upwork.com

Does Upwork have live chat?

No, Upwork doesn't have live chat support.

How do I speak to someone in Upwork?

If you prefer call support, you can contact their helpline 866.262.4478

What to do if I forgot password or security answer?

If you've forgotten your password but know your security answer, ensure you can access the email associated with your Upwork account. On the Upwork login page, choose the 'Forgot password?' link when prompted. Enter your username or email and check your inbox for recovery instructions. If you've forgotten both your password and security answer, submit the account recovery form on the Upwork login page to provide additional information to their support team.

Is Upwork free to join as a freelancer?

Yes, it's free to join Upwork, complete your profile, search for work and create your own projects. Upwork service fee is based on your earnings with each client and the sliding scale rewards long-term relationships. You can upgrade to Freelancer Plus to more effectively market your services, submit proposals and stand out from the crowd.

What are Connects?

Connects are Upwork's virtual currency. Freelancers and agencies use them to show their genuine interest as they submit proposals. Different jobs require different amounts of Connects, some none at all. Freelancer accounts receive free Connects every month. You can buy bundles of them. And freelancers and agencies earn Connects by winning client interviews, getting great reviews, and demonstrating their skills.