Tripadvisor Customer Support
What is Tripadvisor?
Tripadvisor, Inc. is an American online travel company that operates a website and mobile app with user-generated content and a comparison shopping website. It provides travelers with reviews, ratings, and recommendations for hotels, restaurants, attractions, and other travel-related services worldwide.
Tripadvisor customer support channels
Tripadvisor offers a variety of customer support channels to assist with your travel planning and account needs:
- Email Support: https://www.tripadvisor.com/GeneralSupport
- Knowledge Base: https://www.tripadvisor.com/blog/
- Community Forum: https://www.tripadvisorsupport.com/hc/en-us/sections/200154847-Forums
- Instagram: https://www.instagram.com/tripadvisor/
- Facebook: https://www.facebook.com/Tripadvisor/
- Twitter: https://twitter.com/TripAdvisor
How do I contact Tripadvisor?
Tripadvisor offers multiple ways to get in touch with their customer service team. For email inquiries, you can visit their support page at https://www.tripadvisor.com/GeneralSupport where you can submit your issue and get assistance.
For those who prefer social media communication, Tripadvisor maintains active accounts on Facebook, Instagram, and Twitter, where you can leave messages and get assistance from their team.
If you prefer self-service support, Tripadvisor maintains a comprehensive knowledge base and blog at https://www.tripadvisor.com/blog/ where you can find articles and resources to help answer your questions.
Common problems and solutions
How to recover my password?
To recover your password on Tripadvisor, follow these steps:
- Go to the Tripadvisor login page.
- Click on the “Forgot your password?” link below the login button.
- Enter the email address associated with your account and click “Reset password”.
- Check your email for a message from Tripadvisor with instructions on how to reset your password.
- Follow the instructions in the email to reset your password.
If you don’t see the email from Tripadvisor in your inbox, check your spam or junk mail folder. If you still can’t find the email, you may need to contact Tripadvisor customer service for further assistance.
How to edit or remove a review?
To remove your review:
- Go to your profile.
- Click the ellipses (…) button at the top right corner of the review box.
- Select ‘Delete" and confirm your request by clicking on “Delete” again.
The review will immediately disappear from the website.
Please note that reviews cannot be edited. The only way to update your review is to delete it and submit an updated version.
How can I cancel my vacation rental booking?
Go to your “Inbox” and open the payment receipt for the booking.
If you want to make a change to your booking, including editing dates or number of guests, you don’t have to cancel. Contact the owner with your request by sending them a message. They might be able to make the changes online.
Before canceling your booking, please read the Cancellation policy, which outlines the cancellation conditions. You will be shown the cancellation timeline for your booking and if you will be due a refund. By canceling, you agree to the conditions of the owner’s cancellation policy, which you can view in the booking receipt.
If you decide to cancel, select ‘Cancel booking" and follow the instructions. Once your booking has been canceled you’ll receive a confirmation email.
If your holiday wasn’t booked through their website then you’ll need to contact the property owner/manager directly to cancel your booking.
