Tinder Customer Support
What is Tinder?
Tinder® is the world’s most popular dating app, making it the place to meet new people. It’s a platform designed to help users discover and connect with others based on their preferences and interests.
Tinder customer support channels
Tinder offers customer support through the following channels:
- Email: support@gotinder.com
- Phone: 214-853-4309
- Knowledge Base: https://www.help.tinder.com/
- Instagram: instagram.com/tinder/
- Facebook: facebook.com/tinder
- Twitter: twitter.com/Tinder
How do I contact Tinder?
Tinder provides customer support through multiple channels to ensure you can reach them in the way that works best for you. For email inquiries, you can contact support@gotinder.com . If you prefer speaking with someone directly, you can call their hotline at 214-853-4309. Additionally, Tinder maintains active social media accounts on Instagram, Facebook, and Twitter, where you can leave messages and get assistance from their team. For self-service support, you can access their comprehensive knowledge base at https://www.help.tinder.com/ .
Common problems and solutions
How to recover my password?
If you’ve forgotten your password, follow these steps:
- Tap ‘Log In"
- Select the option that asks “Trouble Logging In?”
- Tap “Login With Email”
- Enter the recovery email address associated with your account and wait for an email from Tinder.
My account is banned
If you’ve been banned from Tinder, you’ll see a message letting you know when you try to log in. Tinder bans accounts when there has been a violation of their Terms of Use and/or Community Guidelines.
Banning is a final decision, and they don’t offer an appeals process at this time. If you’ve been banned, you’ll no longer be able to access your Tinder account or create new accounts in the future.
Can’t verify my email or phone number
Trouble with email verification
If you find yourself experiencing trouble with email verification, try these troubleshooting steps:
- Check to see that you’ve correctly entered your email address.
- If you don’t see the verification email in your inbox, check your spam or promotion folders.
- Do you have multiple email addresses? Make sure you’re entering the email address associated with your Tinder account.
Trouble with SMS verification
If you find yourself experiencing trouble with SMS verification, try these troubleshooting steps:
- Don’t see the verification text? Sometimes there are delays in delivery, so the best thing to do is wait a few hours before trying again.
- Make sure you have cellular data enabled and a strong network connection.
- Contact your mobile service provider to see if there are any reasons messages to your number might be blocked.
