TikTok Customer Support
What is TikTok?
TikTok is the destination for mobile videos. It is a short-form, video-sharing app that allows users to create and share videos on any topic. It was originally released in September 2016, and is available on both iOS and Android. It is particularly popular among young people, and has become a cultural phenomenon in recent years. The app is also known as Douyin in China. TikTok is a constantly evolving platform, and new support channels or updates to existing channels may be added or removed over time.
TikTok customer support channels
TikTok has a very few support channels:
- Help Center: https://www.tiktok.com/support
- Email: business-servicesupport@tiktok.com for business inquiries, privacy@tiktok.com for privacy related queries and safety@tiktok.com for safety related queries
- Instagram: https://www.instagram.com/tiktok/
- Facebook: https://www.facebook.com/tiktok
- Twitter: https://twitter.com/tiktok_us
- YouTube: https://www.youtube.com/c/tiktok
How do I contact TikTok?
TikTok offers a variety of customer support channels, including Help Center or social media platforms. The best way for TikTok users to contact customer support is through the Help Center on the TikTok website. The Help Center provides a wide range of resources and troubleshooting guides for common issues.
If users are unable to find a solution to their issue in the Help Center, they can submit a ticket by clicking on the “Contact Us” button on the Help Center page. This will prompt users to select a category that best describes their issue and provide additional details about their problem. Users will then receive a reference number for their ticket, and can expect to receive a response from TikTok customer support within a few business days.
Alternatively, users can contact TikTok through email. For business inquiries, email business-servicesupport@tiktok.com . For privacy related queries, email privacy@tiktok.com , and for safety related queries, email safety@tiktok.com . This is another effective way of getting in touch with TikTok customer support, and users will receive a response within a few business days.
For those who prefer a more immediate response, TikTok also offers a variety of social media platforms, including Facebook, Twitter, and Instagram.
Learn more about TikTok
TikTok’s customer service provides quality support to customers, with experienced and knowledgeable experts who are able to provide advice and guidance on best practices regarding using various TikTok products. Users can choose to contact support by email or through their Help Center to get the help that they need. With such customer service and support, TikTok ensures avoiding issues with their products.
Common problems and solutions
How to create your first video?
To create a new video:
- Tap + at bottom of the screen.
- Upload content from your device Library or use the TikTok camera.
- Add Sounds, Effects, Filters, or other camera tools.
- Start your video by pressing the Record button.
- Record your content.
- Tap the check mark.
- Make additional edits on the post page.
- Post your video!
I have been shadowbanned, what do I do?
If you have been shadowbanned:
Check the community guidelines to see if you have violated any rules, delete any inappropriate content, and check your account’s analytics for hashtags that may violate guidelines. If these steps don’t work, wait a few more weeks or contact TikTok customer service. If your account was suspended due to age restrictions, provide ID proof to verify your age to TikTok customer support.
How to recover my lost password?
To reset a password while logged in:
- Tap Profile in the bottom right
- Tap the 3-line icon in the top right
- Tap Manage account > Password
- Follow instruction to reset your password
To reset a password when you are not logged in:
- Tap ‘Sign up"
- Tap “Log in” at the bottom of the page
- Select “Use phone / email / username”
- Choose “Email / Username”
- Tap “Forgot password?”
- Choose to reset password with Phone number or Email.
Note: For users who’ve joined TikTok using another social media account, passwords will need to be reset from that platform.
How to recover my banned account?
To recover a banned TikTok account:
- Send an email through app settings:
- Go to profile
- Click the 3 lines button
- Select ‘Settings and privacy"
- Tap “Report a Problem”, choose “Account Issue”, and click “Add an Email”
- Describe your problem and wait for a response (it may take 7-9 hours).
Send an email directly to TikTok support using the appropriate email for your region:
