Strava Customer Support
What is Strava?
Strava is a fitness tracking company that prides itself on its exceptional customer support. The company values its customers and strives to provide prompt and reliable assistance to any queries or concerns they may have. Strava is an internet service for tracking human exercise which incorporates social network features.
Strava customer support channels
You can contact the Strava support team by emailing them, calling their hotline, or by leaving them a message on one of the social media platforms. To come for help and be inspired, the knowledge base is the best place. Quick advice and help can be found via social media accounts.
- Email: support@strava.zendesk.com
- Phone: +18776608899
- Support Portal: https://support.strava.com/hc/en-us
- Instagram: https://www.instagram.com/strava/
- Facebook: https://www.facebook.com/Strava
- Twitter: https://twitter.com/strava
How do I contact Strava?
The best way to contact Strava is through their customer service contact phone at +18776608899. You can find product tutorials and peer support either via knowledge base, or by visiting their support portal. Strava is also operating on a variety of social media platforms, including Facebook, Twitter, and Instagram.
Common problems and solutions
Experiencing problems with this software? Take a look at our list of the most common problems and find out how you can solve them.
How to recover my password?
If you’ve forgotten your password, you can reset it in order to access your Strava account.
First, log out of Strava if you haven’t already. You can reset your password by clicking on ‘Forgot your password?" on the login page.
Be sure to provide the email address that is linked to your Strava account. If you signed up via Facebook, you will need to enter the email address that is listed as the primary on your Facebook account. After submitting your email address, you will receive an email with instructions and a link to a page where you will be asked to enter a new password. If you did not receive this email, please check your spam folder and search for any emails from no-reply@strava.com .
What if I don’t get a strong GPS signal?
Make sure that GPS usage is enabled in Location settings and that your device has a clear view of the sky, away from buildings, trees, or other obstructions. It can sometimes take a minute or two for the device to acquire a strong signal from the satellites.
What if my data won’t sync?
Navigate to You > Activities and pull down on the feed slightly as if you were going to refresh. You can also try logging out of the app and logging back in if the activity still has trouble syncing.
