Shopify Customer Support
What is Shopify?
Shopify is a leading e-commerce platform that helps thousands of businesses build and manage their online stores. The company’s dedication to providing top-notch customer support is a major part of their success.
Shopify customer support channels
You can contact the Shopify support team through multiple channels. Shopify offers 24/7 customer support through various channels such as live chat, email, and community forum. They also have an extensive knowledge base where customers can find answers to common questions and connect with other Shopify users.
- Email Support: https://help.shopify.com/en/questions#/contact/email
- Live Chat Support: https://help.shopify.com/en/questions#/contact/chat
- Knowledge Base: https://help.shopify.com/en/manual/intro-to-shopify
- Community Forum: https://community.shopify.com/
- Twitter: https://twitter.com/shopify
- Facebook: https://www.facebook.com/shopify
- Instagram: https://www.instagram.com/shopify/
How do I contact Shopify?
The best way to contact Shopify is through their live chat support or email support. You can find product tutorials and peer support either via knowledge base, or by visiting community forum. Shopify is also operating on a variety of social media platforms, including Facebook, Twitter, and Instagram.
SLAs & Agreements
- Email SLA: Shopify support agents usually reply to email within 12 Hours
- Live Chat SLA: Shopify live agents usually pick up chats within 30 Minutes
- Forum SLA: Shopify support agents usually reply on forum within 1 Day
Common problems and solutions
Experiencing problems with this software? Take a look at our list of the most common problems and find out how you can solve them.
How to recover my lost password?
Caution: Each of your passwords should be unique. Don’t use the same password for more than one account, even if the accounts are related.
Reset your forgotten password (Desktop)
- From the Shopify login page, enter your store address and click ‘Next".
- Enter your login email and click “Next”.
- Click “Forgot password?”.
- Enter the email that you used to create your Shopify account.
- Click “Reset password”.
- You’re sent an email with a link to reset your password. In the email, click ‘Reset password".
- Enter your new password in the “Confirm password” field.
- Click “Reset password”.
- Go back to your Shopify login page and log in with your new password.
Reset your forgotten password (Android/iPhone)
- From the Shopify app login screen, tap “Forgot password?”.
- Enter the email that you used to create your Shopify account.
- Tap “Done”.
- You’re sent an email with a link to reset your password. In the email, click ‘Reset password".
- The password-reset screen opens in your Android’s/iPhone’s browser. Enter a new password.
- Enter your new password again in the ‘Confirm password" field.
- Tap “Reset password”.
- Go back to the Shopify app and log in with your new password.
What do I need to start selling on Shopify?
To start selling on Shopify, you’ll need a Shopify plan and products to sell. Get started by signing up for Shopify. Then set up your store and add your products. If you don’t have products to sell yet, dropshipping might be a good option for you.
Can I use my own domain name with Shopify?
Yes, you can use your own domain name with Shopify. If you have an existing domain name, you can connect it to Shopify from your store’s admin. If you don’t have a domain name yet, you can either buy one through Shopify or a third-party provider.
