Moodle Customer Support
What is Moodle?
Moodle is a robust and full-featured open source platform for learning with a mission of empowering educators to improve our world. It is a trusted and highly efficient Learning Management System (LMS) that has been in the market for over 20 years. One of the key factors that sets Moodle apart from its competitors is its exceptional customer support. The company takes pride in its prompt and reliable customer service, which is available 24/7 to assist users with any technical or administrative issues.
Moodle customer support channels
Moodle offers customer support through the following channels:
- Knowledge Base: https://docs.moodle.org/310/en/Main_page
- Community Forum: https://moodle.org/course/
- Facebook: facebook.com/moodle/
- Twitter: twitter.com/moodle
How do I contact Moodle?
Moodle provides customer support primarily through self-service options and community channels. You can access their comprehensive knowledge base for documentation and tutorials, or participate in their community forum to discuss common issues with other users. If you prefer social media communication, Moodle maintains active accounts on Facebook and Twitter, where you can leave messages and get assistance from their community.
Learn more about Moodle
Moodle is a trusted and highly efficient Learning Management System (LMS) that has been in the market for over 20 years. It has a dedicated team of experts who are well-equipped to handle all types of queries and provide effective solutions in a timely manner. With its top-notch customer support through community forums, knowledge base resources, and social media channels, Moodle ensures that its users have a smooth and hassle-free experience while using its platform.
Common problems and solutions
I have forgotten the admin password
First, try using the button “Send my details via email”.
It is possible to reset the admin user’s password using command line tools provided with Moodle.
Failing that, if you can access the database using an administration tool, you can modify a password there. Passwords for all users, including admin, are stored as cryptographic hashes in the table mdl_user. You can manually replace the old hash with md5 value of the new password, it will be upgraded to the strong hash value after the first log-in.
How much does it cost to download and use Moodle?
Moodle is and will remain free to download and use in any way you like.
Can I backup Moodle so I don’t lose things?
Yes, you can backup a Moodle site or as a teacher you can back up your course and download it (if your role permits it). With appropriate permissions, you can restore your course and/or import parts of courses elsewhere on your site or beyond. This can be particularly useful with Community Hubs (Moodle 2.0 feature).
