J. Crew Customer Support
What is J. Crew?
J. Crew is a retail apparel and accessories store specializing in classic American style clothing for men, women, children, and babies. The company is primarily known for its signature blazers, sweaters, chinos and shift dresses. J. Crew also offers a range of shoes, scarves, bags and jewelry to complete your outfit. Their online store allows customers to shop any time they wish from the comfort of their own homes.
J. Crew customer support channels
J. Crew provides customer service through several different channels:
- Email: contactus@jcrew.com
- Live chat: Chat button on website
- Call center: (800) 562-0258
- FAQs: https://www.jcrew.com/help/customer-service
- Facebook: https://www.facebook.com/jcrew
- Instagram: https://www.instagram.com/jcrew/
- Twitter: https://twitter.com/jcrew
How do I contact J. Crew?
J. Crew offers multiple ways to get in touch with their customer service team:
Live Chat support: Customers can access live chat support available 24/7 on J.Crew’s website to get immediate help and answers to any questions or concerns they have.
Email support: Customers can contact the customer service team directly via email and expect a response within 24 hours.
Call center support: If customers need urgent assistance with orders or have more complicated requests, they can call the customer service line, which is open 7am-11:59pm ET, seven days a week.
Social media support: The company has dedicated customer service accounts on multiple social media platforms such as Twitter, Facebook, and Instagram, which customers can reach out to for assistance or inquiries about their orders, sales events or other related topics.
FAQ page: J.Crew offers an extensive Frequently Asked Questions page which provides customers with helpful information about various topics such as payments, product details, sizing charts etc., to save them time looking for answers on their own before reaching out for customer support help if needed.
Online contact form: Lastly, customers can also fill out an online contact form accessible on their website with any general enquires regarding their order status, delivery tracking etc., and receive a response within 24 to 48 hours usually depending on the request volume at the time of submission.
