HiBid Customer Support
What is HiBid?
HiBid is an online auction platform supporting webcast auctions, internet-only auctions, and internet absentee bidding. It provides a comprehensive platform for buyers and sellers to participate in live and online auctions across various categories including coins, jewelry, antiques, vehicles, and more.
HiBid customer support channels
In addition to phone calls and social media, HiBid provides multiple support channels to assist customers with their auction needs and inquiries.
- Email: support@auctionflex.com
- Phone: +1 844-775-4774
- Instagram: https://www.instagram.com/hibidauctions/
- Facebook: https://www.facebook.com/HiBidAuction/
- Twitter: https://twitter.com/hibidauctions
How do I contact HiBid?
HiBid offers a variety of customer support channels to assist with auction processes, shipping inquiries, and general questions. You can reach their customer support team by emailing support@auctionflex.com or calling +1 844-775-4774. For those who prefer social media engagement, HiBid maintains active accounts on Facebook, Twitter, and Instagram where you can connect with their team and community.
Common HiBid Support Topics
How to recover my password?
If you have forgotten your Login ID or Password, simply click on “Reset Password” on the login screen, enter the email address that you used when you registered in the box below and click “Retrieve Login”. Your login information will be sent to your email address.
How does HiBid shipping work?
HiBid charges a handling fee for packing and shipping purchases. Shipping costs are the responsibility of the buyer and will be charged to the buyer’s credit card. Key shipping details include:
- They do not ship internationally
- They use USPS Priority mail, FedEx, or UPS and only ship items with a tracking number
- There are restrictions on shipping items that are over 50lbs or larger than 30’ in height, length, or width (with the exception of firearms)
- There is a $5 handling fee for each Priority Mail box, a $10 handling fee for larger items, and a $15 handling fee for shipping firearms
- Insurance is available for 2% of the item’s value with a minimum of $20 and must be filed within 3 business days of the shipment’s arrival
- All ammunition and magazines must be shipped to an FFL and there is a $5 handling fee per package
- Fragile or large items will be taken to a local FedEx location for packing and shipping at the buyer’s expense, with an additional $10 transportation fee
- HiBid is not responsible for damages or missing items during shipping
- All firearm purchases require a Federal Background Check or Federal Firearms License and some items may not be compliant with NYS regulations
I won the lot, what is next process?
You will receive an email regarding your winning lot(s) and total cost. After HiBid has received the payment, the items will be shipped to the billing address you provided at the time of registration, unless you provide a different shipping address or requested a pickup. If you wish to make changes in the information you provided or need additional services such as resizing, please notify them within 24 hours of the auction closing.
