Fiverr Customer Support
What is Fiverr?
Fiverr is an online marketplace that allows freelancers to offer their services to clients all around the world. It was founded in 2010 and is headquartered in Tel Aviv, Israel.
The platform offers a wide variety of services in categories such as graphic design, digital marketing, writing and translation, video and animation, programming and tech, and more. Freelancers can create a profile on Fiverr and showcase their skills and services, and clients can search for freelancers or post job requests and receive proposals from interested freelancers.
The name “Fiverr” comes from the fact that when the platform first launched, all services were offered for a base price of $5. However, now freelancers can set their own pricing for their services based on their skills, experience, and the complexity of the work they’re offering.
Fiverr has become a popular platform for freelancers and small businesses to connect and collaborate, with millions of users worldwide.
Fiverr customer support channels
Emailing, calling, or leaving a message on one of their social media pages are all ways to get in touch with Fiverr. Alternatively, if you favour self-service support, you can use their knowledge base.
- Phone: +97236317882
- Support Portal: https://www.fiverr.com/support
- Email: support@fiverr.com
- Knowledge Base: https://www.fiverr.com/support/
- Community Forum: https://community.fiverr.com/
- Twitter: https://twitter.com/fiverr
- Instagram: https://www.instagram.com/fiverr/
- Facebook: https://www.facebook.com/Fiverr/
- LinkedIn: https://www.linkedin.com/company/fiverr-com
- Pinterest: https://www.pinterest.com/fiverr/
How do I contact Fiverr?
Fiverr offers several ways for users to get customer support. Here are the main ways you can get help:
Fiverr’s Help & Support Center is the main resource for finding answers to common questions and issues. You can access it by clicking on the ‘Help & Support" button in the top right corner of the Fiverr website. Here you can find articles, tutorials, and FAQs related to various topics. This serves also as company’s knowledge base. If you scroll to the bottom of Help & Support Center, you can find there social media icons. Fiverr has a presence on social media platforms like Twitter, Instagram, Pinterest, LinkedIn and Facebook. You can reach out to Fiverr’s customer support team via these channels and they may be able to assist you or direct you to the appropriate resources.
Keep in mind that response times may vary depending on the method you choose, and some issues may require more time to resolve than others.
If you can’t find the answer to your question in the Help & Support Center, you can submit a request to Fiverr’s customer support team via email at support@fiverr.com . Describe your issue as detailed as possible, and submit your request. Fiverr’s support team will review your request and respond as soon as possible. Alternatively call them at +97236317882, to get fix advice via phone. Fiverr has also a community forum where users can ask questions, get advice, and connect with other users. This can be a good resource for getting help with more general questions or issues.
Common problems and solutions
Experiencing problems with this software? Take a look at our list of the most common problems and find out how you can solve them.
How to change/reset my password?
Here’s how you can change your password:
- Go to ‘Security settings"
- In the “Change Password” section, enter your current password and your new one.
- Click “Save Changes”.
If you don’t remember your password, you can reset it here. Enter the email used to log into your account. A password reset email will be sent to that address if the email matches the account.
Does Fiverr take a cut of your earnings?
Fiverr charges buyers a service fee per gig. This fee is $2 for gigs up to $40 and 5% of the order price if it’s over $40. If you’re a seller, Fiverr takes 20% of the gig fee. So, if you complete a $5 gig, Fiverr will take $1, leaving you with $4.
Fiverr does always take 20% of your earnings as a freelancer. However, Fiverr only takes a 20% cut when the order has been marked complete. Fiverr takes this cut on a per completed order basis.
Does Fiverr contact its users?
From time to time, Fiverr reaches out to the community. If you receive a message from an official Fiverr Team member, it will have a button labeled ‘Fiverr Team" next to the username.
The following is a list of official Fiverr usernames, which they use to contact their community:
- editorial_video: This the official Fiverr account for anything related to the Video & Animation, Photography, and Voice Over services.
- pro_acquisition: This is the official account for the Fiverr Pro Acquisition team
- editors_picks: This is the official account for the Fiverr Editorial team.
- Fiverr_365: This is the official Fiverr account for the sale of Fiverr365 (the yearly edition of the Fiverr calendar).
- Fiverr-Care: This is the official account for the Fiverr Customer Relations team. Every now and then Fiverr reaches out to the community to discuss comments or feedback from surveys.
- FiverrCustVoice: This is an account Fiverr uses for category-specific customer feedback and surveys.
- Fiverr-Social: The official Fiverr Social team updates. Every now and then Fiverr updates the community about major news, including campaigns.
- Fiverr-Updates: This is the official Fiverr team updates. Every now and then Fiverr updates the community about new features and major news.
- frmarcom: This is an official account for the Marketing Communications team at Fiverr. They’ll sometimes send messages to the community to get them involved in special creative projects they’re working on.
- hoosier333: This is a marketing manager account.
- Internal_comms: This is the official Fiverr account used by Fiverr’s Internal Communications and Community Affairs team.
