DJI Customer Support
What is DJI?
DJI is a Chinese technology company that designs and manufactures unmanned aerial vehicles (UAVs), commonly known as drones. DJI is known for producing some of the most popular and high-quality drones on the market.
The company was founded in 2006 by Frank Wang in Shenzhen, China, and has since grown to become a global leader in the drone industry, with offices and operations around the world. DJI’s product line includes drones for hobbyists, professionals, and industrial applications, as well as related accessories such as cameras, gimbals, and software.
DJI’s drones are used for a variety of purposes, including aerial photography and videography, surveying and mapping, search and rescue operations, and inspection of infrastructure and equipment. The company is committed to innovation and continually improving its products and services to meet the evolving needs of its customers.
In addition to its drone products, DJI also offers educational resources and support for drone enthusiasts and professionals through its website and online community.
DJI customer support channels
You might get in touch with DJI by reaching their hotline, using their online form to send them an email, posting a message on one of their social media pages, or accessing their knowledge base for self-service support.
- Phone: +1 (818) 235 0789
- Email: sales.education@dji.com
- Support Portal: https://www.dji.com/support
- Knowledge Base: https://www.dji.com/support
- Twitter: https://twitter.com/djiglobal
- LinkedIn: https://www.linkedin.com/company/dji/
- Facebook: https://www.facebook.com/dji.europe/
- Instagram: https://www.instagram.com/DJIglobal/
- YouTube: https://www.youtube.com/user/djiinnovations
- Vimeo: https://vimeo.com/dji
How do I contact DJI?
To contact DJI customer support, you can visit the company’s customer support portal at https://www.dji.com/support , where you can find different sections, for example Service Request and Inquiry section or Service Plans. Select the product category and section that best matches your inquiry or issue and choose the specific product model you are inquiring about.
Alternatively, you can contact DJI customer support by emailing sales.education@dji.com or by using the support features on the DJI website. Please note that DJI customer support operates on a 24/7 basis, and you can expect a response within a reasonable amount of time. Phone call might be also a good option if the issue has a more urgent character. The company is available at phone support number +1 (818) 235 0789.
If you decide to contact DJI’s customer support via social media, you can follow these steps. Log in to your social media account (Facebook, Twitter, or Instagram) and search for DJI’s official page or account. Once you find their page or account, click on the ‘Message" or “Send Message” button. Write your message describing your issue or question. Click on the “Send” button to send your message. You can expect a response from DJI’s customer support team within a reasonable amount of time. Please note that the response time may vary depending on the complexity of your issue and the volume of inquiries they receive.
Last but not least, the company also offers a comprehensive knowledge base. It is available non-stop and customers can find there know-how in the form of articles and tutorials.
