Dashlane Customer Support
What is Dashlane?
Dashlane is a password management service that allows users to securely store and manage their passwords, personal information, payment details, and other sensitive data in a digital vault. The platform provides features such as autofill and password generation to make logging into websites and filling out forms easier and more secure.
In addition to password management, Dashlane offers a variety of other tools designed to help users stay safe online, including a VPN, dark web monitoring, and breach alerts. These tools are intended to help users protect their personal information and prevent cyberattacks.
Dashlane is available as a free service with limited features, as well as a premium service with more advanced features and additional security measures. The platform is widely regarded as one of the best password managers on the market and is used by millions of people around the world.
Dashlane customer support channels
You can get in touch with Dashlane through multiple support channels:
- Phone: +1 (800) 952-5210
- Email: support@dashlane.com
- Live Chat: https://support.dashlane.com/hc/en-us
- Knowledge Base: https://www.dashlane.com/resources
- Contact Form: https://www.dashlane.com/business-password-manager/enterprise
- Twitter: https://twitter.com/dashlane
- LinkedIn: https://linkedin.com/company/dashlane
- Facebook: https://facebook.com/GetDashlane
- Instagram: https://instagram.com/dashlane
- Reddit: https://reddit.com/r/Dashlane/
How do I contact Dashlane?
Dashlane can be reached by visiting their website at www.dashlane.com . After you have reached their webpage, go to the bottom of the page and click on the Contact Us link. This will lead you to a website that provides you with a number of different alternatives for contacting their customer care service.
For self-service help, there is an available knowledge base that represents a resource library. You can learn there the steps to take, tools to use, and latest cybersecurity news to secure your business. Alternatively, a contact form is also a good way for less urgent issues and is available anytime.
You can also send an email to Dashlane to get in touch with them. Your email should be sent to support@dashlane.com , and you should provide as many specifics as you can about the query or problem that you have.
You have the option to use Dashlane’s live chat tool if you would rather have a conversation with a person in real time. When you have navigated to their support site and located the chat button, feel free to start the conversation.
For social media, you may get in touch with Dashlane by sending a message to their accounts on Twitter, Facebook, Instagram, or LinkedIn. They often respond to messages within a short amount of time and are able to assist you with any inquiries or problems that you might have.
You may reach the support staff for Dashlane by contacting their toll-free number, which is +1 (800) 952-5210. If you would rather speak with someone over the phone, you can do so by dialing this number. Their customer service team is available Monday through Friday between the hours of 9 am and 5 pm Eastern Time.
In general, the Dashlane support team may be reached through a number of different channels, which means that you should be able to choose one that suits your needs the most.
Common problems and solutions
How to recover my lost password?
Your Master Password is the only way to unlock your Dashlane account. Only you know your Master Password, and it is never shared or stored by Dashlane.
Our interactive guide helps you confirm whether you’ve forgotten your Master Password. If you’ve forgotten it, this guide helps you find ways you might be able to regain access to your data based on your device, features, and plan:
If you’re using the Safari app or the iOS or Android mobile app and previously activated the Master Password reset with biometrics feature, you can reset your Master Password with your fingerprint or Face ID, depending on your device. You’ll then be able to create a new Master Password and regain access to your account.
If you’re a member of a Dashlane Team or Dashlane Business plan and your team has turned on the account recovery feature, you might be able to send an account recovery request to your Dashlane admin.
For all others, if you’ve forgotten your Master Password, unfortunately, the data you saved in Dashlane can no longer be decrypted. You must reset the account to begin using Dashlane again.
What happens if my phone is lost or stolen with all my Dashlane data?
Because only you know your Master Password or the 4-digit PIN code you set up on our iOS and Android mobile apps, no one else can access your data if your phone or computer is lost or stolen.
Your data is always encrypted on your device. For this reason, only you can access it with your Master Password.
For added security, you can remotely disable Dashlane on any device:
- Sign in to your account on the web app.
- In the ‘My account" menu, select “Settings” then “Manage Logins”.
- From there, select the little cross next to the device you want to disable and select “De-authorize”. Dashlane will deny access to your data from this device.
How to set up and use Dark Web Monitoring?
Setting up Dark Web Monitoring
In the web app, locate and access the “Dark Web Monitoring” section in the left panel. Select “Add email” to enter an email address you want to monitor for a scan.
Enter the email address and select “Send activation link”. Note that the email address that was used to create your Dashlane account is prefilled if it’s not being monitored yet.
Dashlane sends a verification email to the address and shows as ‘Pending verification" in your list of monitored email addresses.
Your next step is to log in to your email account and select the link in the email Dashlane just sent you after you verify that it’s indeed your account, that you made the request, and that you want to confirm the setup. Note that for security reasons this link is valid for only 24 hours.
If you didn’t receive the email, check your spam folder. When you select ‘Yes, I confirm this request", you’re taken to a web page with your Dark Web Scan results.
