Acronis Customer Support
What is Acronis?
Acronis is a global leader in cyber protection, providing a range of data protection, backup and disaster recovery solutions for consumers, businesses, and public sector organizations. Acronis products help users protect their data, applications, and systems with innovative backup, anti-ransomware, disaster recovery, storage, and enterprise file sync and share solutions.
Acronis customer support channels
For support, Acronis provides phone, contact us form and live chat support, as well as a comprehensive knowledge base with detailed articles, FAQs, and tutorials, and community forum. When it comes to social media, Acronis has an active presence on a variety of platforms, including Reddit, Twitter, LinkedIn and YouTube.
- Phone: +1 781-782-9000
- Support Portal: https://www.acronis.com/en-eu/support/
- Knowledge Base: https://kb.acronis.com/
- Community Forum: https://forum.acronis.com/
- Contact us form: https://www.acronis.com/en-eu/contact-sales/#/request
- Twitter: https://www.twitter.com/acronis
- LinkedIn: https://www.linkedin.com/company/acronis/
- Facebook: https://www.facebook.com/acronis
- YouTube: https://www.youtube.com/user/Acronis
- Reddit: https://www.reddit.com/r/acronis
How do I contact Acronis?
With common problems, there are several different options available for struggling Acronis customers. The most direct way to reach out is by phone at +1 781-782-9000. You can also use their online chat feature, or alternatively, you can send request via contact us form. Last but not least, their website provides a variety of helpful resources such as knowledge base and community forum, along with various social media channels at the bottom of the website.
Common problems and solutions
Experiencing problems with this software? Take a look at our list of the most common problems and find out how you can solve them.
How can I recover my lost password?
You want to log in to your Acronis account at https://account.acronis.com , but you have forgotten your password. This article explains how to reset the forgotten password and specify a new password for your account.
Do the following:
- Open https://account.acronis.com
- Click “Forgot password”
- Specify your account e-mail, and then click “Submit”
- Check your mailbox.
- In password retrieval e-mail, click “Reset password”
- Provide a new password, and then click “Save”
- Once your new password is saved, click “Log in”
- Provide your credentials
Now you have access to your account.
Do I have to buy Acronis every year?
Acronis True Image Licenses
Standard license is unlimited in time. Annual subscription means your license is limited for 1 year. You can renew your subscription and continue using the product.
What is the difference between a subscription and a license?
While license is an access to products for a period of time with manual extension, subscription is a feature that gives you opportunity to use programs without worries about access to software. It will automatically renew your license on day when it expires.
Learn more about Acronis
Acronis provides excellent customer service to its worldwide community of users. Their friendly and knowledgeable staff are available 24/7 to provide remote and telephone support and respond to inquiries quickly. They offer online tutorials and customer support forums to enhance the customer experience. Additionally, their support team proactively works to address any issues faced by customers, developing custom solutions whenever needed.
