one tool
Decrease shopping cart bounce rate with help of LiveAgent.
- ✓ No setup fee
- ✓ Customer service 24/7
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Minimize & recover abandoned shopping carts
Cart abandonment rates are connected to bottlenecks in the buying process. Often times, shoppers’ questions go unanswered or the buying process can be too complicated or off-putting.
LiveAgent gives you have the chance to significantly reduce the number of abandoned shopping carts, and a chance to recover shoppers through its advanced live chat & automation functionality.
What is cart abandonment?
Abandonment is an e-commerce term used to describe a visitor on a web page who leaves that page before completing the desired action. Examples of abandonment include shopping cart abandonment, referring to visitors who add items to their online shopping cart, but exit without completing the purchase.
What's an ok cart abandonment rate?
Our latest cart abandonment data from 2019 puts the global average cart abandonment rate at 69.91% across all sectors.
However, it’s important to note that cart abandonment rates vary by sector, as different sites have very different purchase processes and customer behavior.
Can you fight cart abandonment rate?
Cart abandonment in online retail industry can cause a lot of frustration, stress and pain. Thankfully, the rate can be decreased by several key tactics and strategies such as improving the browser experience, making the checkout as easy as possible and also via building trust, loyalty and awareness. Businesses continue to showcase, that implementing multi-channel help desk software can offer relief and provide great results.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
Why do customers leave their carts?
Too complicated or lengthy check-out
To avoid customers looking for alternatives, it’s crucial to provide real-time customer service during the checkout process, especially if it is lengthy or too complex.
The checkout process can be considered complex if you ask for too much information or require the customer to register before checking out. It’s important to remember that the checkout process should be as simple and short as possible.
No support
By providing real-time support during the checkout process, you can decrease the shopping cart abandonment rate by double digits and increase your conversion rate at the same time.
Be available to answer all questions that your customers may have about your products, delivery, or pricing.
‘Only browsing’
Because buyers are tech-savvy and always on the lookout for the best deal, oftentimes they add items into their cart, but also look for the same items on other sites with better conditions (shipping, price, date & time of delivery.) In essence, these types of buyers haven’t made up their mind yet in regards to which site they should purchase from.
By utilizing proactive chat invitations, you can easily provide the customer with a positive service experience that convinces them that your shop is the right one to buy from.
Methods for lowering your cart abandonment rate
Provide live chat support
According to Forrester, 44% of online consumers say that “having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.”
Monitor exit pages
Pinpoint the exact place in the buying process where your customers abandon their carts. LiveAgent’s advanced functionality lets you monitor what pages your customers are on, and how long they’ve been browsing them.
Omnichannel support
53% of customers are likely to abandon their online purchases if they can’t find quick answers to their questions. Provide support through live chat, FAQs, social media, email, and more!
Fight cart abandonment with LiveAgent
Offer real-time support
Check out our video to learn more about how you can provide real-time customer service for your website visitors.
Utilize proactive chat invitations to prompt users to chat with you in real-time. Take it a step further with LiveAgent’s advanced features that let you monitor what pages your website visitors are on, and how much time they’re spending on each individual page.
Automate abandoned cart emails
If you create appropriate time rules, LiveAgent will automatically generate abandoned cart emails 24 hours (or any other amount of time) after abandonment.
Abandoned cart emails have open rates higher than 45%, click-through rates of 50%, and the conversion rate of those who click through is 50%.
Rely on highest security standards
LiveAgent’s offers state of the art security standards with the latest compliance. Your private communication is safe and encrypted, located within EU, US or Asian datacenters based on your preferences. LiveAgent is also fully GDPR compliant and follows the latest best case practices in the SaaS industry.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Provide omni-channel support
In addition to providing real-time support, LiveAgent can help you streamline all your communication channels.
By connecting an unlimited number of phone numbers, email addresses, social accounts, knowledge bases, and customer portals with your LiveAgent account, you’ll be able to provide quick and efficient support on all the channels that your customers use.
Create self-service portals
By creating self-service portals, you’re giving your customers the option to find the answers to their questions independently. Although live chat is needed and wanted, some customers are simply not comfortable speaking to others. By providing your customers with a knowledge base or customer portal, your business will look legitimate and trustworthy.
What makes our help desk software the right choice?
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Satisfied customers? Priceless
Provide impeccable real-time customer support to decrease the number of abandoned carts in your e-shop. With LiveAgent, it’s easy.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
How can you decrease the shopping cart abandonment rate?
LiveAgent is a powerful help desk software that helps you handle customer requests from multiple channels effectively and efficiently from one interface. It has more than 180 features, including proactive chat invitations. Proactive chat invitations are a great way to decrease the shopping cart abandonment rate since it allows you to reach out to the customer while they are browsing your website.
What business benefits does LiveAgent offer, other than decreased shopping cart abandonment rate?
LiveAgent business benefits include increased customer satisfaction, customer retention, customer loyalty, and reduced churn rate, other than decreased shopping cart abandonment rate.
Need to improve your marketing reputation?
Investing in help desk software can improve a company's marketing efforts by managing customer queries and social media comments efficiently. LiveAgent offers a 7 or 30-day free trial with no setup fee and 24/7 customer service. A good first impression online can also benefit marketing and sales, but it requires the right tools.
Helpdesk software for Entertainment industry
LiveAgent offers helpdesk software for entertainment businesses with no setup fee and 24/7 customer service. It allows for a 4x boost in customer advocacy and can cut down response times by 24% with automated ticket routing. Additionally, it can decrease ticket volume by 37% with a knowledge base. LiveAgent combines fun and productivity for the best social customer service software. Start a free 7 or 30-day trial with no credit card required.
Helpdesk software for Retail industry
LiveAgent is a helpdesk software for the retail industry that can improve customer service and increase satisfaction. It offers a free trial with no setup fee, customer service available 24/7, and can reduce ticket volume by 37%. It also boasts a 4x boost in advocacy and can decrease response times by 24%. Users can start a free trial for 7 or 30 days with a free email, and no credit card is required.
At a standstill? Increase sales with LiveAgent!
LiveAgent is a tool that can help increase sales by creating a customer-centric culture within a business. Customer satisfaction is closely linked to retention, loyalty, and sales, and striving to satisfy customers can lead to better business performance. LiveAgent offers a free trial with no setup fee and 24/7 customer service.
Helpdesk software for HR industry
LiveAgent offers a helpdesk software for the HR industry that can improve customer experience, response times, and decrease ticket volume. The software is user-friendly and offers a free trial with no setup fees and 24/7 customer service. Start a trial with a free email for 7 or 30 days with a company email.
Helpdesk software for E-commerce industry
LiveAgent is a help desk software designed for the e-commerce industry. It can boost customer advocacy, cut response times, and reduce ticket volume. It comes with no setup fees and offers 24/7 customer service. You can start with a free trial of either 7 or 30 days, depending on whether you use a free email or a company email. LiveAgent is the most reviewed and #1 rated help desk software for SMBs in 2019.
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