"How is the term target defined?"

"Target is an important element that allows you to measure whether the planned result has been achieved."

"What are the advantages of using targets?"

"Goals allow you to assess whether the company has been successful in a specific area. Goals should be measurable, then you can get a quantitative analysis of your progress."

"Can you use targets in LiveAgent?"

"You can use goals in LiveAgent. It allows you to assess whether the company has achieved the expected results."

Target

Targets in LiveAgent measure success by executing tasks based on conditions within the platform or through APIs. They help set measurable goals to assess company progress and success.

What is a target?

Targets in LiveAgent measure success by executing tasks based on conditions within the platform or through APIs. They help set measurable goals to assess company progress and success, supporting effective customer service strategies.

Sometimes you might need to notify a third party system about a new ticket or an important change to a ticket (for example a new answer in the ticket). Targets are similar to conditions.

Based on conditions you can execute multiple tasks either directly in LiveAgent by executing rules or in third party applications through API.

How Targets Work

Targets function as a mechanism to measure success and automate responses within your customer service operations. They allow you to:

Set Measurable Goals: Define specific, quantifiable objectives for your customer service team
Execute Automated Tasks: Trigger actions based on specific conditions occurring in your system
Integrate with Third-Party Systems: Use APIs to notify external applications about ticket changes and updates
Track Progress: Monitor whether your company has achieved expected results in specific areas

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Frequently asked questions

How is the term target defined?: Target is an important element that allows you to measure whether the planned result has been achieved.
What are the advantages of using targets?: Goals allow you to assess whether the company has been successful in a specific area. Goals should be measurable, then you can get a quantitative analysis of your progress.
Can you use targets in LiveAgent?: You can use goals in LiveAgent. It allows you to assess whether the company has achieved the expected results.

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