Support Channel
Explore various support channels like email, live chat, phone, and social media to boost customer satisfaction with LiveAgent's multi-channel system. Improve re...
4 min read
Customer support
Multi-channel support
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What is a support address?
A support address is an email address your customers can use to contact you in case they need help. It is the address where most customer service representatives handle customer requests.
Generally, a support address consists of keywords like info, help, support, welcome, hello, or others. Following is the ‘@’ and your domain name. Here are a couple of examples of support addresses:
If you use ticketing software, you can create tickets from requests and notification emails sent to this address. With features like the universal inbox, all your outgoing and incoming emails are stored in one convenient place, so your agents don’t have to check multiple communication channels.
Why is it Important to Have a Support Address?
When you run a customer-centric business, offering clients a way to reach you is imperative. Support address allows them to contact you, submit service requests, bring issues to your attention, and ask questions. Your support address often functions as a distribution group email address, as it should be accessible to all your support agents.
Where to Find a Support Email Address?
Usually, you can find a company’s support address on their website on the Contact us page. However, if you want other ways to reach a business, most companies offer multiple channels like live chat, phone support, social media, video calls, and more.
Is it Possible to Change the Email Support Address in LiveAgent?
Yes, in LiveAgent, you can modify your wildcard email address, add custom email addresses, and even use an external email address for support requests.
There is, however, no way to modify built-in email addresses. There is a fixed structure for them: support@mail.DOMAIN.ladesk.com .
