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External E-mail Domain

External E-mail Domain

What is an external e-mail domain?

An external e-mail domain is an e-mail address that is associated with the company you are working for. For example, a person working for Shell Global Solutions would have an e-mail such as 'thename@shell.com'. This shows that the person who you are e-mailing is an employee of the Shell Global Solutions.

This helps people recognize the authorization of the person, as you can’t have an external e-mail domain unless it has been authorized by the company you are working for. It automatically makes you a trusted person if you are working for a good multinational organization, as multinationals do not hire people who don’t meet their criteria.

Why External E-mail Domains Matter

Building Trust and Credibility

An external e-mail domain associated with a recognized company instantly builds trust with customers and business partners. When someone receives an email from a corporate domain, they immediately recognize the sender as an authorized representative of that organization. This is particularly important in customer service, where trust is a fundamental component of successful interactions.

Employee Authorization and Identity

External e-mail domains serve as a verification mechanism for employee authorization. They confirm that the person sending the email is a legitimate employee of the organization. This is crucial for:

  • Security purposes - Preventing unauthorized individuals from impersonating company employees
  • Accountability - Creating a clear record of who is communicating on behalf of the company
  • Professional representation - Ensuring only authorized personnel communicate with customers and partners

Professional Communication

Using a company e-mail domain demonstrates professionalism and commitment to proper business practices. It distinguishes official company communications from personal correspondence and helps maintain a consistent brand image across all customer interactions.

Manage external communications securely

Configure automation rules for external email domains with LiveAgent. Control who receives messages, maintain security, and streamline communication workflows.

Frequently asked questions

What is an external e-mail domain?

Usually, when working for a specific company, the e-mail address is associated with your company. For example, if you were working at XYZ, your email address would be abcde@XYZ.com. Then you know that the person is an employee of XYZ company. An external domain is one that is usually not authorized by your company (exceptions can happen).

Can you set an external email domain in LiveAgent?

You cannot directly configure an external email domain in LiveAgent. However, you can configure a rule that allows messages to be sent to an external email address. To do this, go to 'Configuration, then click 'Automation' and 'Rules' and create a new rule.

Are external email domains safe?

An external domain may be secure, but it all depends on how it is secured. However, be careful whether a given domain is trusted and assess its security level.

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