Customer service software
Improve your customer service with the right customer service software
Customer service software that'll win your customers over
Get the best tools for your customer service teams and make your customers happy. LiveAgent is one of the best customer service solutions available on the market, thanks to its easy ticket management. Take advantage of our wide range of features, integrations, as well as excellent multi-channel support for smooth customer conversations.
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Helpdesk solutions
What is customer service software?
Customer service software typically catches all your incoming communication from customers and transforms it into tickets for easier management. Your customers use all kinds of ways to reach out like email, phone, messengers or live chat, so keeping all communication in one place helps your customer service agents understand the issue better and answer faster.
- Improve your efficiency with a multi-channel solution
- Manage all of your customer communication from one place
Usability
Who utilizes customer service software?
Any business that offers customer support or customer service can utilize customer service software for easy handling of customer inquiries. The responsibility goes to customer support teams, who are the primary users of help desk software. However, customer service software often come with advanced features to extend their usefulness to other departments. A sales team can take advantage of call center capabilities or live chat, while an IT service desk can utilize emails and the customer portal with a knowledge base. By using free knowledge base software, your agents can spend less time answering repetitive questions and more time focusing on critical issues.
What are the benefits of customer service software?
A customer service solution can help your customer service reps deal with customer support issues, handle incoming requests faster, and get better customer feedback.
- Get rid of late replies to your customers
Deliver consistent customer service across all channels with faster response times. Use SLAs to prioritize customer emails.
- Organize your team with collaboration tools
Customer service teams can use a collaborative inbox and other tools to work in tight integration with each other.
- Measure performance with custom reports
Get important data, use it to improve, and provide awesome customer service thanks to analytics from custom reports.
What does customer service software consist of?
An excellent customer service software offers a variety of tools for easier customer support interactions.
Ticketing system
LiveAgent's ticketing system is a vital part of customer service management software. It gathers customer messages and turns them into help desk tickets in a universal inbox supported by advanced features.
- Streamline all customer communication in one place
- Get an organized view of all customer queries
Replaces
Live chat
Provide awesome customer service with the help of our fast live chat widget. Our live chat feature is supported by essential features such as canned responses, real-time typing-view, and more.
- Provide a fast customer service for every customer
- Easy to use and implement on any of your websites
Replaces
Call center
Set up a call center and offer a personal customer experience via phone calls. Our customer service software handles inbound or outbound calls for easy customer interactions or solving incoming tickets.
- Provide support on a more personal level with calls
- Handle inbound calls and preview customer data in one place
Replaces
Social media
Our social media integrations are popular features for creating loyal and happy customers. Your customer support team can engage with your customer base on social media from our ticketing system.
- Show your customers convenient support on social media
- Spread the word about your brand and get more leads
Integrates
Knowledge base
Provide useful knowledge with our knowledge base software for easy self-support. Equip each knowledge base agent and customer with the information they need. Share the best business practices, informational articles, how-to guides, and more with our powerful knowledge base tool.
- Share all types of knowledge via articles for self-support
- Build multiple knowledge bases and internal knowledge base
Replaces
Features you need in your web based customer service software
Take a look at some of the most prominent features of our help desk tool and get a complete picture of the LiveAgent user experience.
Task management
Workflow automation
Get rid of all mundane and repetitive tasks with our Rules feature. Set up simple automations to automate basic help desk functions and focus on what's important. Use rules to transfer or resolve tickets, add specific tags and more. LiveAgent's automation features are an ideal time saver – they can help agents do more meaningful work and cut down help desk management costs.
- Take advantage of task automation with Rules
- Automate repetitive or mundane tasks
Multilanguage support
Fully multilingual
Our software speaks your language. Select the language you want and adapt LiveAgent to your preference. LiveAgent currently supports 43 languages, and we constantly work on adding new languages on a regular basis. Take advantage of language adaptable widgets and speak the language of your customers. Simply set the language in the settings of individual widgets, and you're good to go.
Reports
Comprehensive analytics
LiveAgent measures data in your customer support software and creates comprehensive reports that are easily accessible from your dashboard. Measure individual or overall agent performance, channel performance, solved tickets, ongoing chats, agents ratings and more. Select how you want to visualize data and use it to improve your help desk performance in every aspect.
Relationship management
CRM integrations
LiveAgent works with multiple partners to allow customers to incorporate a customer relationship management platform. By integrating CRM, your agents will be able to access customer data quickly and effectively. Solve each customer query efficiently and create long-lasting customer relationships simultaneously. LiveAgent also offers basic CRM capabilities for those who don't use a third-party CRM solution.
Smartphone apps
Mobile customer service software
Are you looking to provide customer support and answer queries on the go? LiveAgent has native applications for Android and iOS, so you can reply while away from your computer. Both apps allow you to handle any kind of request – emails, calls, live chats, and social media requests. The apps are free for every LiveAgent user, so you can download them anytime.
How can customer service software help your business?
Free support
24/7 customer support
Help desk software enables you to assist customers 24/7. How? Simply by creating an in-depth knowledge base. According to our research, almost 70% of customers prefer a self-service option. Self-service is fast, convenient, and can give your business an edge over your competitors. This can be easily implemented using a robust knowledge base software.
Multi-channel capabilities
Multi-channel support
Do not lose any more time switching between platforms to respond to customer inquiries. Watch your customer interactions improve right away by connecting your email, live chat, phone calls, and social media, among others, in LiveAgent.
Analytics tools
Performance insights
Always stay informed about agent performance to improve daily. The team performance data in LiveAgent can provide your business with actionable insights into your customer service. As a result, you can determine if additional training is needed or how to improve customer satisfaction.
Service management
Improved CX
One way to improve the customer experience is by reaching out to the customers throughout their browsing experience. Customer service software allows your customer service reps to reach out via proactive chat invitations. As a result, your agents can prevent a high bounce rate, improve the CX, and ultimately increase customer loyalty.
Custom workflows
Task automation
To create a stellar customer service experience, your agents need to be fast and efficient. However, dealing with repetitive tasks can consume a lot of their time. Automating tasks and creating email templates/canned messages through the ticketing system allows agents to allocate their time for customers in need.
Collaboratiom tools
Effortless teamwork
Help desk system allows your colleagues to collaborate in multiple ways. The customer service team can communicate right inside the customer support tickets and solve customer issues very quickly. Moreover, the customer service team can chat outside the customer service software tickets too. Efficient teamwork will elevate your customer service to a professional level, which will result in happy customers.
Start using LiveAgent now!
Try all that we have to offer with a free 30-day trial
The best value for your money
We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.
Small business
Affordable ticketing platform for smaller support teams
- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
- AI Answer Assistant
- AI Chatbot
Medium business
A versatile and balanced plan for full-scale customer support
- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
Large business
An all-inclusive plan with all features and capabilities
- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
- Audit log
- Viber
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
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Join our community of happy clients and provide excellent customer support with LiveAgent.
